site down?

Discussion in 'NOD32 version 2 Forum' started by mbuc310, Aug 5, 2006.

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  1. mbuc310

    mbuc310 Registered Member

    Joined:
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    Location:
    Phoenix, AZ, USA
    I have sold 3 licenses yesterday and am still waiting for the Email from ESET with my customer's user names and passwords. Does anyone know what is taking so long?
    Matt
    310 Custom Computers
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
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    Posts:
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    Hello,

    first of all, make sure that the email was not evaluated as unsolicited and moved to the junk folder, if you use a spam filter. If this is not the case, please contact the distributor you purchased NOD32 from.
     
  3. mbuc310

    mbuc310 Registered Member

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    Location:
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    It did not go into my spam folder. I did check that. My customers did not receive the email from ESET either. I am the re-seller, I purchased the licenses through the reseller order site. I have been a NOD32 reseller for over 2 years.
    Matt
     
  4. mbuc310

    mbuc310 Registered Member

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    Location:
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    I do not want to make a re-order, and end up double billed at the end of the month.
     
  5. Marcos

    Marcos Eset Staff Account

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    I've just sent you a PM.
     
  6. mbuc310

    mbuc310 Registered Member

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    Location:
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    And I have sent you a PM.
    Matt
     
  7. Blackspear

    Blackspear Global Moderator

    Joined:
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    Location:
    Gold Coast, Queensland, Australia
    Hi Matt, if you send the information requested HERE access will be given to a Reseller Forum.

    Cheers :D
     
  8. mbuc310

    mbuc310 Registered Member

    Joined:
    Aug 1, 2006
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    Location:
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    I need some reseller help, please

    Voice mail left with the sales department, waiting for a reply.
    I have been a reseller for over 2 years. Starting Friday, 8-4-06, I have been unable to sell product. I fill out the sales form on the web site, and I receive no reply from the ESET sales server, and my customers do not receive their email for their purchase.

    Support@eset.com has been no help. In fact, their data base shows my last sale was in April 06. Something is badly wrong here, and I have paying customers wanting NOD32. Can someone help me out.
    Matt Bucko
    310 Custom Computers
    Phoenix, AZ
     
  9. mbuc310

    mbuc310 Registered Member

    Joined:
    Aug 1, 2006
    Posts:
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    Location:
    Phoenix, AZ, USA
    fixed

    I was not included in the server transfer email. I was logging into the old site. Bummer for me.
     
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