Site certificate error when renewing

Hi,

I'm trying to renew NOD32 and after clicking renewal (which takes you here http://www.eset.com/purchase/renewals.php) I put in my user name and email and I get a security error Unable to verify the identity of *.esetsoftware.com as a trusted site

If I click cancel it forwards to: http://shop.eset.com/s.nl/sc.18/.f?cid=316213&lmq=1 but that seems weird.

That's in Firefox 2, in IE 7 or FF 3 it simply auto-forwards with no certificate warning.

If there's one piece of software you want to be sure is coming from a legit site, it's your AV so I'm a little hesitant to proceed

Any ideas?

Thanks,
Dave

 

esetsoftware.com takes me to a site called Affinitext which is some sort of software for "Making Documents Intelligent". Terms of use page says

I would be very suspicious of entering ANY details on this page.

Having said that Googling Affinitext brings up many ESET / NOD sites...

 

ESETSOFTWARE.COM is a domain owned by Anton Zajac of ESET LLC.

 

Hello,

ESET, LLC's IT department is working on the issue and the web page should soon go to the correct site.

Regards,

Aryeh Goretsky

 

True but in these days of phishing sites and the like when a domain name says X but the content says Y i get suspicious. Esp when the content doesn't resemble the website at all...

 

Hello,

As I understand it, it may take a while for the DNS update to propagate. Thank you for your patience and understanding.

Regards,

Aryeh Goretsky

 

Hi Aryeh,

It's still throwing the bad certificate error.

Thanks,
Dave

 

Hello,

I will check with ESET's web development team.

Regards,

Aryeh Goretsky

 

Hello,

Some questions from our web development team:

1. What is the exact browser type and version being used?
2. What country are you located in?
3. Upon clicking on the link that sent you to /purchase/renewals.php were you able to successfully validate? If so, what username (AV-####### or EAV-#######) did you use?
4. At what specific URL (page) did he the error appear? If it is still occurring, can you provide a screenshot?

Knowing the answers to these questions will be helpful in further investigating the issue.

Regards,

Aryeh Goretsky

 

Hi Aryeh,


Here are the answers to your questions as well as screenshots.
I think it's caused by the page redirect. In IE 7 it has a redirect message (screenshot attached)

1. Firefox/2.0.0.17
2. USA
3. Yes, it's after I submit my username (starts with AV-) that the invalid certificate shows up. If I hit cancel, it goes to the URL below
4. Here's the URl http://shop.eset.com/s.nl/sc.18/.f?cid=316213&lmq=1

This is after choosing renewal from http://www.eset.com


Thanks
Dave

 

Hi Aryeh,

The page was down for maintenance last night but this morning it's up and still doing it.
Is this the right destination URL to renew at least:
http://shop.eset.com/s.nl/sc.18/.f?cid=316213&lmq=1 ?

I'd like to renew asap

Thanks,
Dave

 

Hello,

It should be fixed shortly.

Regards,

Aryeh Goretsky

 

It's still happening.
If I go directly to this URL, is it the correct one to renew ?
http://shop.eset.com/s.nl/sc.18/.f?cid=316213&lmq=1

Thanks,
Dave

 

Hello,

Are you still experiencing a problem renewing? If so, I would suggest calling the sales department toll-free at +1 (866) 343-3738 to purchase a renewal for your license.

Regards,

Aryeh Goretsky

 

Hi Aryeh,

I went directly to an older saved URL I had in IE 7 and that allowed me to renew.

One more question, I bought a 3 license pack and my order email says "ESET NOD32 Antivirus 3.0 (Home Edition) Renew 1yr, 3-User"

But I got an email with only one license key and it says "You are hereby granted a license to use ESET NOD32 Antivirus on 1 computer(s) until 10/06/2009."

Is that one license good for three machines or will I receive two more codes?

Thanks,
Dave

 

Hello,

If you can send me the order number, email address associated with the order and username of the license (the part beginning with AV-####### or EAV-#######) via the forum's PM (private messaging) system, I can ask ESET's sales department about the order.

Regards,

Aryeh Goretsky

 

Thanks Aryeh. I emailed tech support and they confirmed it's good for three machines so I'm all set
Thanks,
Dave