Shut down problem

Discussion in 'other software & services' started by dimuthu, Jun 20, 2007.

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  1. dimuthu

    dimuthu Registered Member

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    Posts:
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    Dear All,

    I have a problem in my laptop (DTK, Intel centrino, WinXp SP2 ). When i am going to restart or shut down, a message is displaying "Saving your settings" and never shut down or restart. Always i have to switch off the Laptop.

    I checked the event, and there are two errors.

    1.
    Type : Error
    Source: W32Time
    Category: None
    Event: 29
    User: N/A

    2.
    Type : Error
    Source: Service Control Manager
    Category: None
    Event: 7000
    User: N/A

    What can I do. please help.
     
  2. lodore

    lodore Registered Member

    Joined:
    Jun 22, 2006
    Posts:
    9,006
    hello dimuthu,
    how long do you leave it on "saving your settings" before pressing the power button?
    sometimes my pc takes ages go turn on.
    but if i leave it say 10minutes it will shut offf fine.
    also what software do you have that is running when it shuts down?
    example firewall?
    antivirus?
    the first errror seems to be microsoft cannot connect to the time server to update the time.
    i get that one alot since my router keeps disconecting.
    lodore
     
  3. GlobalForce

    GlobalForce Regular Poster

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  4. dimuthu

    dimuthu Registered Member

    Joined:
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    Posts:
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    Dear all,
    I did all the things which you had instructed. But still the problem exist.

    I left more than one hour, but never shut down or restart.

    Now i cannot go to the event viwer. Displaying a message "Snap-in failed to initialize" please help


    Dimuthu
     
    Last edited: Jun 21, 2007
  5. GlobalForce

    GlobalForce Regular Poster

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    Posts:
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    So then there were no yellow exclamation mark's inside devmgr, not even after going to 'view,' show hidden devices? How did you end up adjusting 'startup and recovery options?' How old's the computer and is your BIOS current (info on the pc manufacturer's website)? Standby or hibernate enabled? Event viewer .... 'event logging service' started and set on auto?

    "I did all the things ...." Almost. ;) Boot safe mode, enable boot logging. Direction's in my previous post.

    In addition to the above, download and run tasklist.exe as described using the below parameter.

    tasklist >%systemdrive%\tmlist.txt <---- *space after tasklist

    From your systemroot (c:\?) upload tmlist.txt or post result's.

    ====================================================

    One more thing to try .... boot safe mode all by itself, let the system initialize, then shutdown without restarting. If it shutsdown gracefully that would lead us to suspect an item within msconfig or a driver the program load's to be the possible culprit. If your a fan of automated registry cleaner's, expect 'unforeseen' complication's.

    If this happened not too long ago you might even try a system restore!


    Steve
     
    Last edited: Jun 21, 2007
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