Shaw notifies customers of data breach nearly 6 months later

guest · Dec 17, 2019

Shaw notifies customers of data breach nearly 6 months later
Calgary-based company recommends customers change their password, set up 2-step verification
December 16, 2019
https://www.cbc.ca/news/canada/calgary/shaw-data-breach-1.5398324

Some Shaw customers were notified last week that their information may have been compromised in a June data breach.
A letter sent to customers said on June 22 a laptop belonging to a Shaw employee was stolen, and the theft was reported to police.

Shaw said the computer had documents with "a limited amount of customer information — including customer names, account numbers, a list of services they subscribe to with Shaw and whether the accounts are active or closed." It did not say how many current or former customers were affected.

"Since the incident, we have implemented additional measures to secure our corporate devices.… We care about the privacy and security of your personal information and protecting it remains our top priority," the letter read.
When asked exactly how many customers were affected and why it took six months before they were notified, Shaw repeated that a "small number of customers" were affected and said the scope of the company's investigation was complex.

Earlier this year, Shaw-owned Freedom Mobile had a data security breach that affected 15,000 customers.
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Shaw notifies customers of data breach nearly 6 months later

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