Shadow IT Has Benefits Not Yet Fully Utilized by Business

guest · Oct 15, 2019

Shadow IT Has Benefits Not Yet Fully Utilized by Business
October 15, 2019
https://www.securityweek.com/shadow-it-has-benefits-not-yet-fully-utilized-business

Shadow IT is defined by Entrust Datacard as "Any information technology or practice within an organization that is not approved by an organization’s IT department." The motive, it says, is employees' desire to find and use anything that makes their work easier and improves their output -- and they are often better at finding these tools than is the company itself. That is the benefit of Shadow IT.

The benefits of shadow IT are clearly understood. Where allowed to use their preferred technologies, 97% of respondents believe employees are more productive, 96% believe staff are more engaged with the company, and 93% believe they are more loyal to the company long-term. Shadow IT is likely to improve productivity and reduce staff churn.

Despite this strong belief in the business benefit of shadow IT, the survey (PDF) also found that organizations have not implemented a seamless process for allowing staff to recommend new technology. Only 12% of IT departments follow up on all suggestions.
There is a clear belief that organizations have not solved the staff issues around shadow IT.
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