Seven:shutdown impossible

Discussion in 'other software & services' started by blacknight, May 4, 2013.

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  1. blacknight

    blacknight Registered Member

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    I did a long search in the web, and it's a common problem for Seven users: I can't shutdown my pc, it doesn't turns off, the PSU fan go on to spin and I have to use the power button to turn off my pc. I use Seven Home Premium, OS and drivers updated. Here what I already tried without changes:

    - force the shutdown with some script like shutdown -s -t 5....
    - tweak in the registry the values of WaitToKillServiceTimeout, Hang Application Time and AutoEndTasks.
    - check - and eventually disable all the services, processes and applications loaded at the startup.
    - disable/unistall 1394 OCHI Controller Via.
    - disable “Clear Page File At Shutdown”.

    Wilders is my last chance :(



     
  2. guest

    guest Guest

    I'm using a laptop and I can shutdown just fine. My brother's using a desktop PC and can shutdown just fine. Both of us are running 7 Ultimate. o_O

    Have you consulted to a PC repairer service? Might be a hardware issue.
     
  3. blacknight

    blacknight Registered Member

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    No, I have two friends which have the some issues with their machines.
     
  4. Antarctica

    Antarctica Registered Member

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    You can try this to help locate the error:

    Click start, type in reli , select View reliability History - it may take a few moments to load, but where there are any errors /problems, there will be a red circle with a white X or a yellow triangle with an ! in it.

    If you click on the red circle it will give you information on the error.
     
  5. spm

    spm Registered Member

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    No, it's not a common problem for Windows 7. Shutdown issues are almost caused by an errant 3rd party application. You need to track down which app is the underlying cause.

    To check if a particular program is slowing the machine when you switch on or shut down, e.g. an antivirus program, go to Control Panel -> All Control Panel Items -> Performance Information and Tools -> Advanced Tools. You may find the problem is summarised in the "Performance issues" section at the top. If not, click "View performance details in Event Log". The 200-series Event IDs are shut down events. Double-clicking these events and then clicking "Event Log Online Help" at the bottom will reveal more detail.
     
  6. blacknight

    blacknight Registered Member

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    Thanks. But sorry, I forgot to tell that I already checked the Event logs and the only error is an error of Incredimail while Windows is running.
     
  7. spm

    spm Registered Member

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    Go back and check via the route I suggested. (Shutdown) performance events are not error events. Using the built-in performance tools will focus on the events that matter.
     
  8. blacknight

    blacknight Registered Member

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    No event in Performance issues.
    Read all: no events.
     
  9. cruelsister

    cruelsister Registered Member

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    By chance do you have Bitlocker enabled? For many this is a cause of Restart/Shutdown faults. Disable it at the least for the System Drive (you can find it at System and Security section of Control Panel).
     
  10. blacknight

    blacknight Registered Member

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    I have not Bitlocker.
     
  11. twl845

    twl845 Registered Member

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  12. 0strodamus

    0strodamus Registered Member

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    Will it shutdown from safe mode? When did it start happening - after a new install or update?
     
  13. spm

    spm Registered Member

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    You haven't really given any details about your system, the software installed, etc., so you're unlikely to get any informed feedback here. I suggest you get a local support pro to take a look at your system, who will most likely get at the cause pretty quickly. I'd start by looking at your security setup, and making sure you don't have conflicting products, and to check out your hardware health, etc.
     
  14. blacknight

    blacknight Registered Member

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    True, but it's because when I installed for the first time Seven, it worked and shut down fine for a month. When the shutdown issue began I had the same - security and not security - software that I had before.
     
  15. clubhouse

    clubhouse Registered Member

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    This maybe(!) helpful.....


    http://www.thewindowsclub.com/windows-will-not-shut-down
     
  16. JohnBurns

    JohnBurns Registered Member

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    I had the same problem with Windows 7 regularly - after I upgraded to Windows 8, I no longer had the problem, so I doubt that it's a hardware issue, at least on mine is definitely was not hardware. I never did find out what was causing it on Windows 7 tho.
     
  17. cruelsister

    cruelsister Registered Member

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    There actually seems to be a bigger problem with 8 regarding frozen shutdowns, but this seems to be related to FastBoot (people with it Enabled are having the issue).
     
  18. blacknight

    blacknight Registered Member

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    I tried in Safe Mode: Seven shuts down normally. So, also if I have an only account, I tried, in Normal Mode, disconnetting user and then shutting down. It seems to work. Anyway, this means that really is not an hardware issue.
     
  19. blacknight

    blacknight Registered Member

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  20. blacknight

    blacknight Registered Member

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    Last edited: May 5, 2013
  21. blacknight

    blacknight Registered Member

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    I found and I installed it :D :cool: ; but the fix for I installed doesn't run on Seven.
     
  22. Wallaby

    Wallaby Registered Member

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  23. The Seeker

    The Seeker Registered Member

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    Open Device Manager, right click your PC's name at the top of the tree and click 'Scan for hardware changes'. Install any drivers Windows suggests.
     
  24. blacknight

    blacknight Registered Member

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    Thanks. I already did it before opening the thread.
     
  25. blacknight

    blacknight Registered Member

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