Server Status... Please clarify

Discussion in 'ESET Smart Security' started by littiman, Apr 15, 2009.

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  1. littiman

    littiman Registered Member

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    Apr 9, 2009
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    Ive been checking out the status page for the ESET update servers and I dont get the values on the two columns of this page - the first showing some fractions and the next showing percentages... What do these mean?

    As usual, ESET servers are not updating my virus sig from 4006 although 4010 has been released, as of now:( ... Is it something to do with the server load just like it did in 3995?

    Server status page link:
    http://status.betterantivirus.com/nod32_update_servers.php
     
  2. Marcos

    Marcos Eset Staff Account

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    Nov 22, 2002
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    The statistics is not official, it was made by one of the US resellers on his own.

    I'd suggest you do the following:
    - compress the content of the "C:\Documents and Settings\All Users\Application Data\ESET\ESET Smart Security\Updfiles" folder
    - export the "HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security" registry key
    - upload the aforementioned files to an ftp server or ask ESET's customer care for access
    - email support[at]eset.com directly and provide them a link to the files. Also enclose a link to this thread.
     
  3. littiman

    littiman Registered Member

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    Apr 9, 2009
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    Dear Marcos,

    Im not a pro at this sort of thing:oops: ... Perhaps a simpler solution might help. Im using a trial edition of the 3.0.684.0 version that I installed a few days back..

    Id simply like to know if theres some problem with my installation or some server load problem and how I can rectify it from my end... Please help...
     
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