Server Reboot

Discussion in 'Acronis True Image Product Line' started by jeanpierreravez, Jan 30, 2005.

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  1. jeanpierreravez

    jeanpierreravez Registered Member

    Joined:
    Jan 30, 2005
    Posts:
    1
    Hello,

    I have 4 server Dell Poweredge SC1420 with raid 1 controler and 2 sata 160 Gb disk.

    I have purchase and install True Image Server 8 today, at starting time, i see the message analysing partition and after 2 minutes the server reboot.

    When i try to desinstall the software i have the same problem

    Do you have a solution for me ?

    Thanks

    Jean Pierre Ravez
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Jean,

    Thank you for choosing Acronis True Image Server (http://www.acronis.com/enterprise/products/ATISWin/).

    We are really sorry for the inconveniences.

    Please remove Acronis True Image Server from the system manually in the following way:

    - Delete the \Program Files\Acronis folder;
    - Delete the \Program Files\Common Files\Acronis folder;
    - Open the Registry Editor (regedit.exe);
    - Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} key, open the UpperFilters value and remove the "snapman" line;
    - Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} key, open the UpperFilters value and remove the "snapman" and "timounter" lines;
    - Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key and remove "snapman", "timounter" and "tifsfilter" keys;
    - Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall key and delete the "TrueImage" key;
    - Delete the \WINNT\system32\snapapi.dll file;
    - Delete the snapman.sys, tifsfilt.sys and timntr.sys files from \WINNT\system32\drivers folder;
    - Reboot the computer.

    Please note that the method described above should be used only under Windows 2000, Windows XP or Windows 2003.

    After that please download the latest build from http://www.acronis.com/homecomputing/support/updates/. To get access to updates please register at http://www.acronis.com/homecomputing/registration/.

    Install Acronis True Image Server (build 791) and try using it once again.

    If it doesn't help please do the following:

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
    - Send the saved file to support@acronis.com along with the link to this thread.

    Thank you.
    --
    Ilya Toytman
     
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