server connection problem

wimme · Dec 26, 2005

hi,
I've just installed the nod32 trial on my laptop and on my desktop,
my laptop can update without any problems, but my desktop always gives back an error:
http://wimme.webs.unitedemailsystems.com/nod32/error.JPG

what i've tried so far:
-disabled spysweeper & zonealarm and reinstalled nod32
-pinged the server, which was ok

I've searched about this topic through out this forum but didn't find a working answer for me.

wimme · Dec 26, 2005

i now i posted this thread twice,
how can i delete the other one?

ronjor · Dec 26, 2005

wimme

Your other post has been taken care of.

What are the differences in your two computers? Programs, connections, etc.
Have you made any changes to the default update server locations?
If you can ping the servers, you should be able to update.

wimme · Dec 26, 2005

ronjor said:

Your other post has been taken care of.
Click to expand...

thanks

ronjor said:

What are the differences in your two computers? Programs, connections, etc.
Click to expand...

they are the same, except i've got zonealarm on my desktop, but i disabled it as i mentioned before

they both access the internet wirelessly

ronjor said:

Have you made any changes to the default update server locations
Click to expand...

nope

ronjor · Dec 26, 2005

Strange alright.

https://www.wilderssecurity.com/showthread.php?t=112527

From the support page:

NOD32 was not able to connect to an update server. Please check the following:

1. Make sure an Internet connection is already established before you perform update
2. Make sure a correct server is selected from the pull-down menu in the Update setup (if you update NOD32 from the Internet, it should be set to Choose automatically). If you update NOD32 from a local network and encounter this error, please contact your network administrator for the exact path to the mirror
3. If you are using a firewall, be sure the NOD32krn service has access to the Internet permitted
4. If you are using a proxy server, be sure the connection parameters are set properly in the advanced Update setup - LAN setup (if the proxy server requires authentication, make sure a correct login name and password are specified)
5. If you are not using a proxy server, make sure the use of proxy server is disabled

Should the problem persist, please contact the Eset's technical support.
Click to expand...

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