"Server connection failure" popup message

Discussion in 'NOD32 version 2 Forum' started by ronbar, Dec 21, 2007.

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  1. ronbar

    ronbar Registered Member

    Joined:
    Dec 21, 2007
    Posts:
    3
    I am running NOD32 v2.7 on my Windows 98 PC.

    This morning 12/21/2007 a popup that appeared when my PC was booting up;
    its title bar was "Update (NOD32)" and its message was "Server
    connection failure". I opened NOD32 and tried to do a manual update, and
    the same message popped up.

    Then I looked at the Event Log. It showed that the last date that the
    virus signature database was updated was 12/16/2007. The virus signature
    was successfully updated several times before that date; on 12/15,
    11/30, 11/29, 11/28, 11/27, 11/26 and 11/25 [Modlue: Kernel-->Event: The
    virus signature database has been successfully updated to version {2686
    (20071126) thru 2725 (20071216)}.

    But I found that there were NO successful Update attempts in the Event
    Log. The message [Module: Update-->Event: Update attempt failed (Server
    connection failure)] appeared for each of the dates 12/1, 12/15, 12/16,
    12/17, 12/18, 12/19, 12/20 and 12/21.

    What is wrong? What must I do to stop getting these "Server connection failure" popup messages and allow successful update attempts to occur
     
  2. Thankful

    Thankful Savings Monitor

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  3. ronbar

    ronbar Registered Member

    Joined:
    Dec 21, 2007
    Posts:
    3
    Thankful, indeed!
    I clicked the link to the FAQ's in your reply and found "Server connection failure", with an "Answer" that included the suggestion that maybe a firewall was blocking the internet connection for NOD32.
    I had not made any recent intentional changes to my Lavasoft firewall settings, but I found that NOD32 was NOT included in its list of "Trusted Applications".
    So I added 5 files to this list:
    From the folder “C:\Program Files\ESET”:
    “nod32.exe”, “nod32krn.exe”, “nod32kui.exe”, “nodutils.exe”,
    and from the folder “C:\Program Files\ESET\Setup”
    “setup.exe”.
    After having made the above changes I tried again to update NOD32.
    This time the update was successful.
    Thank you very much, "Thankful".
     
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