Server 9.1 Universal Restore Never Prompts for Drivers

Discussion in 'Acronis True Image Product Line' started by leadfoot93, Jan 10, 2007.

Thread Status:
Not open for further replies.
  1. leadfoot93

    leadfoot93 Registered Member

    Joined:
    Jan 10, 2007
    Posts:
    8
    I am using the 9.1 trial and a trial universal restore I got from a sales rep. The host server is a dell 2550 with raid, and the dest is a dell 2850 with raid also. the server restores and always BSOD. but the universal restore never gives me an option to load drivers. during the restore.
    on my rescue media I choose the icon that says universal restore full version..

    any thoughts or ideas? i'm not about to drop about a grand plus on software that just wont work.
    Ken
     
  2. leadfoot93

    leadfoot93 Registered Member

    Joined:
    Jan 10, 2007
    Posts:
    8
    fixed with new build given to me from support
     
  3. monstersinc1

    monstersinc1 Registered Member

    Joined:
    Jan 5, 2007
    Posts:
    3
    Location:
    NJ
    What build version did they give you?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello monstersinc1,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that if you experienced issue with Acronis Universal Restore, follow the instruction provided in this previous post of mine to collect the information that would allow us to investigate the issue and provide you with a possible solution.

    Thank you.
    --
    Aleksandr Isakov
     
  5. psraj

    psraj Registered Member

    Joined:
    Feb 2, 2007
    Posts:
    1
    I am having the same issue. trying move teh entire disk image from Dell 1550 to Dell 1950. Windows 2000 with SP4 is the OS. I have the latest build of ATI9.1 and Universal Restore option. I just dont get the option to select Universal restore while booting from the Boot CD. Help...!!
     
  6. DarrinZ

    DarrinZ Registered Member

    Joined:
    Feb 13, 2007
    Posts:
    5
    Same issue here as well. Windows 2003 Server (Standard Edition) using True Image Windows Server v9.1 (build 3,854) with Universal Restore for Windows Server.

    Fairly plain setup. Everything went as expected with the installation of TI and Universal Restore. The product on the server shows "Acronis True Image Server with Acronis Universal Restore" in the title bar when launched. The title bar when booting from the recovery CD shows the same -- so the UR installation seems right.

    I just never get prompted for drivers.
     
  7. olehemp

    olehemp Registered Member

    Joined:
    Feb 14, 2007
    Posts:
    1
    Hello,

    I have also had this problem. Problem was the way the HDs are setup. With a dynamic (Softraid) disk you can`t restore in one way. This workaround helped for me:

    - restore the image (without the Universal Restore Option) to a basic disk. (do not reboot, as it won`t work)
    - make a new BackupImage of this disk.
    - finally restore this second Image. This time you should have the Universal Restore Option available.
    To me this helped after days of restoring/ backing up/ installing/ testing/ trying other setups/ formatting HDs in different ways etc...
    May be someone finds this useful.
    Best regards
    Olehemp
     
  8. DarrinZ

    DarrinZ Registered Member

    Joined:
    Feb 13, 2007
    Posts:
    5

    The system I imaged does not have dynamic disks. The hardware RAID 1 has two partitions -- both partitions are "basic" with NTFS file system.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello psraj and DarrinZ,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please follow the link I have provided in the above post of mine to collect the information necessary for investigation.

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.