server 2003 crash after restart

Discussion in 'ESET Smart Security' started by BB4UGL1, Oct 2, 2010.

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  1. BB4UGL1

    BB4UGL1 Registered Member

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    hi
    i have windows server 2003 sp2 and eset smart security business edition

    installation went good and after restart server crashed while loading
    tried all kind of settings ,even the nod32 setting for server 2003

    most common thing i saw in the log event is that list of services failed to load like dns , dhcp etc

    list has around 8 - 10 names

    this is the main error i have seen as of 8 times try on the ess be 4.2.64.12

    and the memory dump file is around 20mb after compression


    main issue is that i am getting service fails to load in dns dhcp etc

    now what to doooooo?

    i read in forums in net and most of them have the same issue and i am amazed to see that eset has not yet refix it ,but they r releasing the version in the market

    most of them r using ess be 3.xxxx version ,which works fine

    when comes to server 2003 r 2008 ,os r files both r both r important ,if this is the condition ,how eset will face this in ess be release
     
  2. Marcos

    Marcos Eset Staff Account

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    In the event of BSOD or lockup, always generate a complete memory dump per the instructions here and supply it to ESET (you can pm me for instructions where to upload the dump). It can be that there's an interference with another driver/software that causes BSOD in conjunction with ESET drivers.

    Generally it is not recommended to install ESS on servers as the firewall might block certain communication, depending on the server role, until you specifically configure it to be allowed. You can try switching firewall integration to "Only scan application protocols" or "Personal firewall is completely disabled" (a restart will be required) just to see if that helps.

    On servers, you might want to try disabling anti-stealth and self-defense (a restart will be required) as well as setting real-time protection to scan only files with default extensions instead of all files.
     
    Last edited: Oct 2, 2010
  3. BB4UGL1

    BB4UGL1 Registered Member

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    thanks for replay


    wel i have tested eset 4.2 ess for around 10 times
    did all the modification as u told and as recommend by Microsoft

    but each time it failed ,now i am using ESET.Smart Security.4.0.474.Business.Edition ,which is error free

    as i have removed the 4.2 version ,now i cant provide the memory dump

    but 1 thing i am amazed is that 4.0 works perfect ,after 4.0 there was n no of release of the eset editions and till date eset has not fixed this issue

    what is the diff bet 4.0 and 4.2


    i would like to recommend to eset not to release any more editions of business edition until it has been fixed

    whyo_Oo_O because 95% of them r having the problem with 4.2 ,each 1 of them r using 3.0 and 4.0 edition ,if this is the case why u people must release the new edition

    what about the new customers who r go for 4.2 for 2003 and 2008
    what u people will reply for them

    we have just 1 Q to ask
    if 4.0 is working perfect( that to i dint change anything ,default setting of the eset) then why cant 4.2

    i would like to 1 more thing is eset compatable with vmware workstation?

    i know u guys will ask for memory dump
    this is right if this kind of problem happens to few people

    if about 90-95% of them facing this problem?
    will the next release fix this issue?
     
  4. Marcos

    Marcos Eset Staff Account

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    Without a complete memory dump, it's impossible to tell why the crash occurs. From time to time issues occur because of a bug in another driver/software that wouldn't otherwise exhibit without ESET installed.

    I'd suggest the following to troubleshoot the issue:
    1, change firewall integration to "Personal firewall is completely disabled" and restart the server. If that makes a difference, change it to "Only scan application protocols".
    2, disable Self-defense and Anti-stealth and restart the server
    3, set real-time protection to not start automatically and restart the server

    Let us know which of the steps above resolved the issue.

    As for Vmware support, I, for one, have not heard of any issues and have been using EAV/ESS on Vmware for ages without any issues.
     
  5. BB4UGL1

    BB4UGL1 Registered Member

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    ESET.Smart Security.4.0.474.Business.Edition also crashed and then i uninstalled all eset software

    then i tried the 4.2 version ,did all the config ,restart then crashed

    again i went to 474 version ,i didnt do anything ,but i excluded only vm ware folder from the program files and from application data

    then i have restarted aroung 8 times ,no problem till now

    i have windows server sp2 ent updated till date and vm ware 7.0 latest edition ,vm ware has virtual network cards ,this may be causing the issue i think

    in 4.2 after install ,if i restart then it fails ,in event there a list of network services which r not able to run r fail, even i cam see dcom service fail toooo

    as u said disable Self-defense and Anti-stealth and restart the server ,this is no option my friend ,because here there is no secuity for eset software from ternimation


    i have MEMORY.DMP in windows dir ,i dont know whether it has created when 4.2 crashed r not ,its of 151 mb

    when if u want log then do u want in 4.0 r in 4.2
    plz let me know
     
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