Serious hang in Outlook

Discussion in 'NOD32 version 2 Forum' started by Biscuit, Nov 29, 2006.

Thread Status:
Not open for further replies.
  1. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Outlook 2003 connected to Exchange server

    I was deleting a load of old emails this morning (about 1000) & Outlook hang with a dialog "The addon path...emon.dll could not be installed or loaded." Each time I clicked OK on the box, it came back again even though I clicked it hundreds of times.

    Although Outlook had hung big time, I was able to move the mouse & click start, programs etc. I could not run task manager however. All I could then do with click Start, shutdown - most of the TSR apps closed but Outlook stayed running with the error dialog. I eventually had to shutdown by pressing the pc reset button.

    On reboot & running Outlook again, it checked itself & asked if I wanted to load emon - which I chose yes. I then ran detect & repair. This is my 2nd Nod32 problem in a few days. Nothing has changed with my system setup.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    I sometimes get the same error when my antispam plugin crashes and MS Outlook needs to close and restart. You could try the following:

    - uninstall NOD32 and reboot the pc
    - with MS Outlook closed, delete extend.dat in %Userprofile%\Local Settings\Application Data\Microsoft\Outlook
    - run regedit and make sure EMON does not appear in the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
    - run MS Outlook to make sure the error does not appear
    - install NOD32
     
  3. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Thanks for your reply Marcus

    I don't really want to uninstall as it was server push install & will be difficult to get installed again in the same way. My main concern is that I've not seen a hard hang for several years & am now worried about the stability of the product.

    Do you think deleting extend.dat will help anyway?
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
  5. ASpace

    ASpace Guest

    Can we have this thread added to the FAQ , pls . I find it useful :thumb:
     
  6. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Anything like this, just add it to the list in FAQ's and I will merge it into the first post.

    Cheers :D
     
  7. ASpace

    ASpace Guest

    Done . Thanks , Blackspear ! :thumb:
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.