Serious hang in Outlook

Discussion in 'NOD32 version 2 Forum' started by Biscuit, Nov 29, 2006.

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  1. Biscuit

    Biscuit Registered Member

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    Location:
    Isle of Man
    Outlook 2003 connected to Exchange server

    I was deleting a load of old emails this morning (about 1000) & Outlook hang with a dialog "The addon path...emon.dll could not be installed or loaded." Each time I clicked OK on the box, it came back again even though I clicked it hundreds of times.

    Although Outlook had hung big time, I was able to move the mouse & click start, programs etc. I could not run task manager however. All I could then do with click Start, shutdown - most of the TSR apps closed but Outlook stayed running with the error dialog. I eventually had to shutdown by pressing the pc reset button.

    On reboot & running Outlook again, it checked itself & asked if I wanted to load emon - which I chose yes. I then ran detect & repair. This is my 2nd Nod32 problem in a few days. Nothing has changed with my system setup.
     
  2. Marcos

    Marcos Eset Staff Account

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    I sometimes get the same error when my antispam plugin crashes and MS Outlook needs to close and restart. You could try the following:

    - uninstall NOD32 and reboot the pc
    - with MS Outlook closed, delete extend.dat in %Userprofile%\Local Settings\Application Data\Microsoft\Outlook
    - run regedit and make sure EMON does not appear in the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions
    - run MS Outlook to make sure the error does not appear
    - install NOD32
     
  3. Biscuit

    Biscuit Registered Member

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    Location:
    Isle of Man
    Thanks for your reply Marcus

    I don't really want to uninstall as it was server push install & will be difficult to get installed again in the same way. My main concern is that I've not seen a hard hang for several years & am now worried about the stability of the product.

    Do you think deleting extend.dat will help anyway?
     
  4. Marcos

    Marcos Eset Staff Account

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  5. ASpace

    ASpace Guest

    Can we have this thread added to the FAQ , pls . I find it useful :thumb:
     
  6. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
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    Location:
    Gold Coast, Queensland, Australia
    Anything like this, just add it to the list in FAQ's and I will merge it into the first post.

    Cheers :D
     
  7. ASpace

    ASpace Guest

    Done . Thanks , Blackspear ! :thumb:
     
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