Secureanywhere essentials not!!

Discussion in 'Prevx Releases' started by tomdy2k, Feb 8, 2012.

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  1. tomdy2k

    tomdy2k Registered Member

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    Bought and downloaded essentials but for some reason it's only webroot secureanywhere without the essentials:thumbd:
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Sorry to hear about that can you please contact the WSA support inbox and they will be happy to fix you up: http://www.webrootanywhere.com/support

    HTH,

    TH
     
  3. Heco

    Heco Registered Member

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    Hello all:)

    According to tomdy2k's problem, how can we determine that the purchased WSA-E downloaded but not yet installed (the beta still running on my system) is the right one? Mine is "wsainstall" (634KB)?
    Sorry for you tomdy2k!

    Cheers,
    Herve
     
  4. Triple Helix

    Triple Helix Webroot Product Advisor

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    The License key determines the product you have as it's the same Download for all 3 the Key turns on the features that you have paid for! Nice a simple! ;)

    TH
     
  5. STV0726

    STV0726 Registered Member

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    ...and when you open the program's interface up it will say at the top in GREEN letters after the BIG SecureAnywhere, "Antivirus" "Essentials" or "Complete".
     
  6. Techfox1976

    Techfox1976 Registered Member

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    A big question will always be whether it was purchased from an authorized reseller. If not, then Webroot can't do much.

    I've seen eBay, online sellers, and others, where the license is fake, or one license key sent to 100 people, or misrepresented (Selling "Essentials" for $50 and then giving an AV-Only license key that was purchased for $20). Scams like that hurt the customer and the company can't do much about it because the seller sold you stolen or misrepresented product, outside any control the company can exert.
     
  7. tomdy2k

    tomdy2k Registered Member

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    I got a special offer for 35 bucks from webroot..bought it right off their site.:)
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    Did support fix you up? Or is everything OK now?

    TH
     
    Last edited: Feb 9, 2012
  9. tomdy2k

    tomdy2k Registered Member

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    yes I did didn't realize the key determines which version i have:D

    I mean i didn't realize sorry
     
    Last edited: Feb 9, 2012
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    Yes it does and I'm glad they got you sorted! PrevxHelp is a smart guy when he and his team designed the new WSA! One file to download and the License key determines the product you get! ;)

    TH
     
    Last edited: Feb 9, 2012
  11. tomdy2k

    tomdy2k Registered Member

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    i mean i didn't realize, i put thwy sorry.:eek:
     
  12. Triple Helix

    Triple Helix Webroot Product Advisor

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    No need to apologize! ;) Not everyone knows!

    TH
     
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