Secure Zone will not create

I am sorry to say so, but I am getting sick and tired of the whole situation. I have had problems with restoring an Acronis back-up for 4 weeks now, the last three weeks assisted by Customer Service, unfortunately without any result.

Every time that I send a reply to the mails from Acronis Customer Service Dept. I get my mail back. In the subject line it reads "Returned mail: see transcript for details". This mail comes back to my mail address with which I sent the original message. This message contains the full content of the mail info sent by me.
At the same time I receive my own message back, but then addressed to one of my other mail addresses (I may have used that erroneously once).
The same happens when I forward my original message. In the past few days approx. 10 of my messages went astray. I cannot understand what is happening here.

After years with a false sense of security, I am beginning to think that my problems with Acronis True Image are not going to be solved. If they cannot be solved I will have to forget about the money I spent on it and look for another way to make full system backups.

I hope there is anyone out there with suggestions how to come to a satisfactory result, either in communicating with Acronis, or in solving my problem.

Thanks,
Hans

 

Hello Hansepans,

We are sorry for the delayed response.

Please be aware that as I can see we have received all the e-mails you have sent. Probably returns are caused by some error on the way. Could you please clarify if you received the reply that has been sent?

Thank you.
--
Marat Setdikov

 

Yes, Marat, I meanwhile received an answer that my case has been forwarded to the expert team. Although it seems that my messages are refused and/or redirected to myself they apparently do come through. Thanks for your information. I am looking forward to a solution.
Regards, Hans

 

Many thanks for all reactions to my questions. The matter has been solved by the Acronis Customer Service by providing me with a start-up CDR that included the SATA drivers required for my system. It took some time to find this out. I was promised that the required SATA drivers would by included in future upgrades of the ATI 10 Home version, so that newly made start-up disks will do their job as they are supposed to do.
Regards, Hans(epans)