Secure Zone "The Operation Failed"

Discussion in 'Acronis True Image Product Line' started by jerryfrmmt, Jul 30, 2009.

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  1. jerryfrmmt

    jerryfrmmt Registered Member

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    I have installed Acronis True Image Home 2009. I have two hard drives. Disk 1 is IDE, 80gb, and has no data. Disk 2 is SATA, 200gb, and contains the OS. I can create a secure zone on the 200 gb drive. I cannot create an Acronis Secure Zone on the 80 gb drive. I get as far in the Current Operation Progress as Step 1 of 2 - Resizing Partition. After a few seconds an error message "The Operation Failed" appears. I want the SZ to be on the 80gb drive.

    The Event Log is:

    <?xml version="1.0" encoding="UTF-8" ?>
    <log build="9646" product="Acronis True Image Home" task="94511B2B-A83F-46C3-885E-B0DDE8D0A025" task_name="Create Acronis Secure Zone" uuid="F147F491-39E0-4BDA-8A21-B8A56795A56E" version="12.0">
    <event code="2" id="1" level="2" message="Operation Create Acronis Secure Zone started." module="100" time="1248901116" />
    <event code="504" id="2" level="2" message="Pending operation 8 started: &quot;Resizing partition&quot;" module="1" time="1248901125" />
    <event code="502" id="3" level="4" message="Operation with partition &quot;1-1&quot; was terminated.
    Details:
    &lt;indent>Partition with bad blocks cannot be resized (0x70023)
    Tag = 0x5738609E19DFE50F&lt;/indent>" module="1" time="1248901125" />
    <event code="5" id="4" level="4" message="Operation has completed with errors." module="100" time="1248901169" />
    </log>
     
  2. seekforever

    seekforever Registered Member

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    Run chkdsk X: /r on all partitions on the drive. It has some bad sectors that need to be corrected. Replace the X in the command with the drive letter of the partition being checked.
     
  3. jerryfrmmt

    jerryfrmmt Registered Member

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    Thanks for your suggestion. However, after running the chkdsk the same failure occurred. any other suggestions?
     
  4. seekforever

    seekforever Registered Member

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    Is there any form of a Secure Zone partition on the drive? If so, Windows doesn't understand it and chkdsk won't check it. Look at the drive in Windows Disk Management and see if it shows anything other than Windows partitons.

    I guess it is possible that chkdsk can't fix the problem. Does the chkdsk log indicate that it corrected bad sectors or is it not seeing them or ....
     
  5. jerryfrmmt

    jerryfrmmt Registered Member

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    The chkdsk indicated that it had found bad sectors but I don't remember if it indicated a fix or not. Prior to my attempt to create a Secure Zone I formated the drive so there is no partition.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello jerryfrmmt,

    Thank you for using Acronis True Image Home 2009

    Even if you remap bad blocks using third party software I wouldn’t recommend you to use that drive for backup archive storage as once bad blocks appeared they will probably show up again.

    If possible use another hard drive to create Acronis Secure Zone.

    Best regards,
    --
    Dmitry Nikolaev
     
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