Secure Zone on Serial ATA drive

Discussion in 'Acronis True Image Product Line' started by joemessman, Oct 9, 2005.

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  1. joemessman

    joemessman Guest

    Why cannot I create a Secure Zone on a Maxtor 250Gig drive? It has 100 Gigs of data on it. I get the error message "Acronis was not able to create Acronis Secure Zone on the selected drive". Please advise. It is a Maxtor SATA.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello joemessman,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (2277) of Acronis True Image 9.0 (937 for version 8.0) which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please check each partition of your hard drives by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also collect the following information:

    - Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Make a screen shot of the error message;

    - Describe action taken before the problem appears step-by-step;

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. joemessman

    joemessman Guest

    The chkdsk utility fixed my problem. Thanks.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello joemessman,

    I'm glad to hear that your issue has been solved.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Alexey Popov
     
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