Second email did not arrive after paying 100$.. Please help

Hi, i am a user from Pittsburgh, Pennsylvania. I was using a trial version of ESET smart security for last 3 weeks. The program kept me reminding of buying a license. So I bought it today after paying 100$ for a license and a hard copy of the software. I received one email saying:

"Dear Indrajit Saha 2,

Thank you for your ESET software purchase.

This is your order confirmation message. It is the first of two emails you will receive. A second registration message will arrive shortly and will contain your username, password and instructions for downloading."

But the second email did not arrive.....

The first email says:

"If you would like to track the status of your order, please go to http://shopping.netsuite.com/app/site/query/customercenterredirect.nl?*****************T to access your account. Log in using the email address and password you provided during checkout."

I checked the link and followed instruction... but there is no option to check the status of my order....

What shall I do next?

 

Contact the dealer who you ordered it from and explain the situation.

 

I renewed my license yesterday and received the same email as u. It took about 5 hours to get the second email with username and password. That would certainly not be my definition of "shortly" but anyways....



snowbound

 

Check your SPAM folders.

 

One thing i have noticed is any reseller i have ever dealt with have always delivered the goods in prompt fashion. One the other hand, the official eset site, which i used this time and occasionally have in the past(don't ask me why), the experience has always been the same. Looooong waits... I guess i'm a sucker for punishment at times.



snowbound

 

Hello,

I you have trouble receiving software ordered directly from ESET's U.S. office, you can contact customer service at +1 (866) 343-3738 for further assistance.

Regards,

Aryeh Goretsky