Second email did not arrive after paying 100$.. Please help

Discussion in 'ESET Smart Security' started by indrajit, Nov 1, 2008.

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  1. indrajit

    indrajit Registered Member

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    Hi, i am a user from Pittsburgh, Pennsylvania. I was using a trial version of ESET smart security for last 3 weeks. The program kept me reminding of buying a license. So I bought it today after paying 100$ for a license and a hard copy of the software. I received one email saying:

    "Dear Indrajit Saha 2,

    Thank you for your ESET software purchase.

    This is your order confirmation message. It is the first of two emails you will receive. A second registration message will arrive shortly and will contain your username, password and instructions for downloading."

    But the second email did not arrive.....

    The first email says:

    "If you would like to track the status of your order, please go to http://shopping.netsuite.com/app/site/query/customercenterredirect.nl?*****************T to access your account. Log in using the email address and password you provided during checkout."

    I checked the link and followed instruction... but there is no option to check the status of my order....

    What shall I do next?
     
  2. The Nodder

    The Nodder Registered Member

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    UK
    Contact the dealer who you ordered it from and explain the situation.
     
  3. snowbound

    snowbound Retired Moderator

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    I renewed my license yesterday and received the same email as u. It took about 5 hours to get the second email with username and password. That would certainly not be my definition of "shortly" but anyways....



    snowbound
     
  4. PaulB2005

    PaulB2005 Registered Member

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    Check your SPAM folders.
     
  5. snowbound

    snowbound Retired Moderator

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    One thing i have noticed is any reseller i have ever dealt with have always delivered the goods in prompt fashion. One the other hand, the official eset site, which i used this time and occasionally have in the past(don't ask me why), the experience has always been the same. Looooong waits... I guess i'm a sucker for punishment at times. :D



    snowbound
     
  6. agoretsky

    agoretsky Eset Staff Account

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    Location:
    California
    Hello,

    I you have trouble receiving software ordered directly from ESET's U.S. office, you can contact customer service at +1 (866) 343-3738 for further assistance.

    Regards,

    Aryeh Goretsky
     
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