scheduling a task

Discussion in 'Other Acronis Products' started by yoba, Dec 3, 2005.

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  1. yoba

    yoba Registered Member

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    Tasks are not performed after scheduling them. Ive tried to schedule tasks according to time,log off, atrt up etc... but niether was preformed.
    My use account name is written in right to left language.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello yoba,

    Could you please do the following?

    - Download the http://www.acronis.com/files/support/schedmgr.exe file;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to (execute it from the command prompt):

    schedmgr get report > schedreport.txt
    schedmgr set logflags support

    Reproduce the problem and provide the log file and the created schedreport.txt file.

    The log file is named schedul2.log and placed to the same folder as the service file. It is recommended to turn off logging after troubleshooting (schedmgr set logflags 0).

    Please collect the information requested above and contact us from our web-site: http://www.acronis.com/homecomputing/my/support/ . Please don't forget to send the link to this thread along with gathered information. This would allow us to investigate the problem and help you with the solution.

    Thank you.
    --
    Vasily Semyonov
     
  3. bspeaks

    bspeaks Registered Member

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    I have also encountered this problem. Would you like some futher documentation? PE 9 Build 1429

    Thanks
    Bill
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Bill,

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    Please do the following:

    - Download and run schedmgr.exe file;
    - Issue following commands:

    service stop
    service uninstall

    - Close schedmgr;
    - Please download this archive and replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from the archive;

    - Please run schedmgr.exe application again;
    - Issue following commands:

    service install
    service start

    - Close schedmgr;

    If the issue still persists after files replacement please collect files as it was described above by Vasily along with Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files to your request along with the link to this thread.

    We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  5. bspeaks

    bspeaks Registered Member

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    Kirill

    Apologies for the the delay. The steps you outlined took care of the problem.

    Thanks!
    Bill
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Bill,

    I'm glad to hear that your issue has been solved.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Kirill Omelchenko
     
  7. vlodek

    vlodek Registered Member

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    Dec 7, 2005
    Posts:
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    Location:
    Dublin
    Hello Acronis,
    I also have the same problem. I was trying to download the archive that you recoomended to Bill but got a message: "Requested file not found" Can you help?
    Wlodek
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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  9. Thundercracker

    Thundercracker Registered Member

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    May 4, 2006
    Posts:
    1
    Hi, I think I have the same problem, when I try and schedule anything it doesn't do it, and when I try and start "System Clean-up" I get the message "Task System Clean-up is already started or set up externally and cannot be started." The others all work when asked though (but won't schedule). I've done all that's been posted here but when it comes to entering "service start" in sched manager it says "the service database is locked".

    Please help,

    Thanks.
     
  10. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Thundercracker,

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    Please make sure that you are trying to restart the service under the Administrator account. If yes, then please try to do the following:

    - Please run schedmgr.exe application again;
    - Issue the following command:
    task zap

    After that please try to schedule tasks again.

    If it does not help then please collect the log files and Windows system information as it was described above and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
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