Scheduler is broke bad!

Discussion in 'Acronis True Image Product Line' started by chris andrews, Apr 25, 2006.

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  1. chris andrews

    chris andrews Registered Member

    Joined:
    Feb 1, 2006
    Posts:
    8
    Hi, I am using the ATI 9.1 Server (build 3534) and the task scheduler is broke. First, does not run the task previously built and scheduled. Second when editing the incremental scheduled task, gives me user login errors. Doesn't "like" the credentials I KNOW are correct. I am the local admin, the domain admin, the enterprise admin, and every other admin there is. I know all the pswrds, and have tried all accounts only to get same error message.
    Thirdly I cannot run the scheduled incremental task "NOW", as it reports the RPC server is unavalable with error # 1722.
    I am instructed by the ATI program to un-install and re-install ATI (which OF COURSE requires a reboot to a production server, and that is un-acceptable! Grrrr).
    Is there a fix for this issue that does NOT require me to reboot server? This can only be done late Friday night and I do not want to wait 4 days to fix this issue without a backup in the meantime.
    Please help!
    :'(
     
  2. Jumping

    Jumping Registered Member

    Joined:
    Apr 18, 2005
    Posts:
    47
    Why not download the latest build 3567.

    I know it fixed a few problems for me with agents and the console, it also seems better in handling updating from version 8 than the first released did.

    Hopefully it will sort out your problem to.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Chris,

    Thank you for choosing Acronis Server Disk Backup Software.

    First of all, please download and install the latest build (3567) of Acronis True Image 9.1 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    Note that it is recommended to create new Bootable Rescue CD after installing the update.

    If any of the problems you reported still persist with the latest build (3567) of (3567) of Acronis True Image 9.1 Server for Windows then please follow the instructions provided below:

    Could you please do the following?

    - Download and run schedmgr.exe application;

    - Issue the following commands:

    service stop
    service uninstall

    - Close schedmgr;

    - Replace schedhlp.exe and schedul2.exe files in the C:\Program Files\Common Files\Acronis\Schedule2 folder with the files from this ZIP archive.

    - Run schedmgr application once again;

    - Issue the following commands:

    service install
    service start

    - Close schedmgr;

    If the problem still persists then please do the following:

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;

    - Wait until the scheduled backup will fail;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon.

    Please submit a request for technical support. Attach the files and information collected to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Please be aware that when scheduling a task using Acronis True Image embedded scheduling service you should enter the user name and password that you use to log into your Windows profile\account.

    If that does not help then please try entering your user name in the form of "COMPUTER NAME\USER NAME" (see this previous post of mine for details).

    Please also note that in order to be able to perform the backup operations using Acronis True Image 9.0 (either scheduled or manual) the user you are currently logged under should be a member of the Backup Operators and at least Power Users groups. You can edit particular user permissions by following: Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management -> Local Users and Groups -> Users -> Right click on the User Name -> Properties.

    If the above does not help then please submit a request for technical support containing the following information:

    - When exactly does the program refuse to accept your user name and password?

    - Do you receive any error, warning or informational messages? What exact messages? When exactly do you receive them?

    - schedreport.txt, Acronis True Image log and Windows System Information requested above.

    - The link to this thread;

    - Step-by-step description of the actions taken before the problem appears.

    We will investigate the problem and try to provide you with the most suitable solution as soon as possible.

    Could you please do the following?

    For Windows 2000/XP:

    1. Make sure that Acronis Scheduler 2 Service (Administrative Tools -> Services) Startup type is set to Automatic in Properties. If it is not so, make it so.

    2. If the above does not help, run the schedhlp.exe and schedul2.exe manually in Windows Task Manager (File -> New Task) or do the following:

    - Download and run schedmgr.exe application;

    - Issue the following command: schedmgr.exe service start

    Windows 9x:

    1. Run the schedhlp.exe and schedul2.exe manually (double click).

    2. If the above does not help, run the service with the schedmgr.exe commands described for Windows 2000/XP.

    The above should solve the issue with the "RPC server is unavailable" error message.

    If that does not help, please let us know. We will certainly provide you with the further instructions.

    Thank you.
    --
    Alexey Popov
     
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