Scheduler and support database

Discussion in 'Acronis True Image Product Line' started by slidU, Nov 22, 2005.

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  1. slidU

    slidU Guest


    I've two problems with recently purchased TI Enterprise Server v8(1,201).

    1. When I try run task where target (for image) is shared folder , program returns ERROR (1015 , 0x103F7) -user /pass is incorrect , but user and pass are correcly.

    2. I wrote two batch for stopping and starting Exchange and SQL Servers , but it not working (enable support is checked and batch files are choiced). When I run manually run this batch's servises ars stopping/starting.

    sorry for my english ,I'm from PL
    greetings @ll
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello slidU,

    Thank you for choosing Acronis Remote Server Backup Software.

    1. Please try to temporarily disable firewall and antivirus software if any. Please also make sure that the permissions for your shared folder are set to Full Control.

    If that does not help then please do the following:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;

    - Wait until the scheduled backup will fail;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common Files\Acronis\Schedule2 folder;

    Please also collect the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post for both machines: PC where Acronis True Image 8.0 Enterprise Server for Windows is installed and PC where the shared folder is located;

    - Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    - Make a screen shot or provide the exact text of the error message that you receive when the scheduled tasks fails to execute;

    - When exactly you receive that error message?

    - Describe actions taken before the problem appears step-by-step;

    - Does the problem still persist when you start this scheduled task manually?

    2. Could you please collect the following information?

    - How did you find out that the batch files do not execute?

    - Provide the exact text of your batch files;

    - Describe actions taken before the problem appears step-by-step.

    Submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
    Last edited: Nov 23, 2005
  3. slid

    slid Registered Member

    Nov 22, 2005
    Thanks for answer!

    Probelm 1 - with scheduler is still present even than I stopping antivirus software and I send to Acronis Customer Service files and describe .

    For problem 2 (start/stop services) :

    - How did you find out that the batch files do not execute?

    Servicess is still running - (ex. I can't manually copy exchange database)

    - Provide the exact text of your batch files;

    --------- Stop -----------------
    net stop msexchangesa /y /y
    net stop "Microsoft Exchange Routing Engine"
    net stop mssqlserver /y /y
    net stop mssql$padministrator /y /y
    net stop certsvc /y /y

    --------- Start -----------------

    net start mssqlserver /y /y
    net start "Microsoft Exchange system attendant"
    net start "Microsoft Exchange event"
    net start "Microsoft Exchange imap4"
    net start "Microsoft Exchange mta stacks"
    net start "Microsoft Exchange pop3"
    net start "Microsoft Exchange Routing Engine"
    net start mssql$padministrator /y /y
    net start certsvc /y /y
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