Scheduled tasks did not run.

Discussion in 'Acronis True Image Product Line' started by babac, Dec 14, 2007.

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  1. babac

    babac Registered Member

    Joined:
    Sep 16, 2006
    Posts:
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    Location:
    Montr?al,Qc.Ca
    Hi everyone,
    I do have a few scheduled tasks under ACRONIS that run at night.
    On this 14th of December ,I had two tasks that were supposed to run and,believe it or not , they did not run.
    One was a full backup of my main drive that runs once a week, and the other was a daily backup of Outlook.Both to be backed up on an external DD.

    I read the log for December 14th, and it's completely blank.
    Any idea where I could find the reason.
    P.S.My computer did not shut down at night.
    Thank you.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello babac,

    Thank you for choosing Acronis Disk Backup Software.

    In order to let us diagnose your problem could you please do the following?

    - Download the http://download.acronis.com/support/schedmgr.exe file;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to:

    schedmgr get report > schedreport.txt

    Scheduler report will appear in the folder you run schedmgr.exe from.

    - Enable logging by using the following command:

    set logflags support

    - After that please wait until the problem reoccurs and pick up the schedul2.log file which is placed to \Program files\Common files\Acronis\Schedule2.

    It is recommended to turn off logging after getting the log by using the following command (from the schedmgr.exe command prompt):

    set logflags 0
    set lf_registry on


    Then please save Windows System Information to a file as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the detailed description of the issue and the link to this thread. We will investigate the problem and definitely will provide you with a solution.


    Thank you.

    Best Regards,
    Alexey Bogomolov
     
  3. babac

    babac Registered Member

    Joined:
    Sep 16, 2006
    Posts:
    372
    Location:
    Montr?al,Qc.Ca
    Hi Alexey,
    My daily backup has launched by itself the following day.
    Next scheduled backup is set for next tuesday.I'll be waiting until that day to see what happens and I'll get back to you then.
    Thank you for your interest.
     
  4. shieber

    shieber Registered Member

    Joined:
    Oct 27, 2004
    Posts:
    3,710
    Does your PC go into standby? ATi shceudled tasks will not wake a PC from standby but I beleive they then run the next time something else wakes the pc.

    If you run the tasks from the windows scheduler, it can wake the pc from standby to run a task.

    Do a forum search on windows scheduler; should bring you lots of posts on how to do it.
     
  5. babac

    babac Registered Member

    Joined:
    Sep 16, 2006
    Posts:
    372
    Location:
    Montr?al,Qc.Ca
    Hi Shieber,
    No this has nothing to do with standby that I rarely use.My computer is always left open 24 hours and ,so far, never had schduled task problems.

    As I said in my first post, my computer did not shut down at night.Therefore , there's no wake up question involved here.
    Thank you for your interest.
     
  6. babac

    babac Registered Member

    Joined:
    Sep 16, 2006
    Posts:
    372
    Location:
    Montr?al,Qc.Ca
    Hi everyone,
    Finally ,my two scheduled backups that failed to run last friday ,ran normally this friday.
    I guess this problem should be classified as unexplanable and solved.
    Thank you for your help.
     
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