SCANS FREEZING

Discussion in 'ESET Smart Security' started by stevenz, Jul 30, 2008.

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  1. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    Hello.
    eset security suite keeps freezing when i do standard or custom scans.
    It stops at 22% on standard and 14 % on custom.
    I have to stop eset running by way of task manager,as
    clicking on stop does not work.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    Please post here the information about installed modules (Help -> About)
     
  3. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
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    Virus signature database: 3308 (20080729)
    Update module: 1024 (20080514)
    Antivirus and antispyware scanner module: 1135 (20080730)
    Advanced heuristics module: 1071 (20080509)
    Archive support module: 1081 (20080729)
    Cleaner module: 1032 (20080724)
    Anti-Stealth support module: 1002 (20080723)
    Personal firewall module: 1038 (20080402)
    Antispam module: 1008 (2008070:cool:
    this has been updated since my original post.
    The scans now seem to work ok,after i tried each one about 6 times without success.
    maybe gremlins .
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,415
    Have you tried running a scan after the latest update 3308? Even if it may seem to be stalling, it may be scanning a folder with many files inside. Enabling logging of all scanned files would confirm or deny my assumption.
     
  5. stevenz

    stevenz Registered Member

    Joined:
    Jan 24, 2008
    Posts:
    74
    Hello Marcos
    Thank you for your help.
    It appears to be ok now.
    I did a scan after the latest update and all seems well.
    When it froze it did so on the same file,and i waited for a while, but nothing.
    i believe it was an exe file.
    Also when i clicked on the stop button,nothing would happen either.
    Now the stop button stops it.
     
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