Save sysinfo.txt on usb...

Discussion in 'Acronis True Image Product Line' started by hit123, Jan 25, 2006.

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  1. hit123

    hit123 Registered Member

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    I've got a lot of problems with True Image 9, so I want to create a sysinfo.txt but the file was unreadable! Is there any possibility to create this sysinfo.txt on an usb stick?
     
  2. Chutsman

    Chutsman Registered Member

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    If it is unreadable where you are saving it now, you really need to find out why. Putting it on a usb stick is not going to make it any more readable.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello hit123,

    Thank you for choosing Acronis Disk Backup Software.

    Please download and install the latest build (2337) of Acronis True Image 9.0 which is available in the Product Updates section of our web-site.

    Please recreate the bootable rescue media with the latest update and see whether the problem still persists.

    If the problem still persists, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please remove the "quiet" word, click on the "OK" button and wait for # prompt to appear. Please issue the following command:

    sysinfo

    Please write down the output after this command, or use a digital camera to make shots of the output screens and send the captured information to us. You can use Shift+PgUp and Shift+PgDn keys in order to scroll the screen manually.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  4. hit123

    hit123 Registered Member

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    @Chutsman: I don't know why it is unreadable! I created the sysinfo with two different floppy drives and a few different floppies?! I also replaced the cable without any improvement.

    @Tatyana Tsyngaeva
    I would prefer to contact the german support but they can't or don't want to help me! I already installed the update 2337, the boot disc is also updated! First I contacted the german support without any acceptable solution! The last days I contacted your support and now I am waiting for an answer. That is really annoying because the old version 7 runs very well!!! I think I will check your possibility and send you another request...
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello hit123,

    Concerning the non-readable sysinfo.txt file, please take a look at this previous post of mine. It should answer your question.

    You can find the detailed instructions on how to create Linux system information (sysinfo.txt) saving it to USB Flash drive in this previous post of mine.

    Thank you.
    --
    Alexey Popov
     
  6. hit123

    hit123 Registered Member

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    @Alexey Popov,
    thanks a lot! I used Knoppix and saved the sysinfo.txt on hard disk and now there's no problem anymore with this file! Now I will send a new request to the support...
     
  7. DaveCh

    DaveCh Registered Member

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    I had the same problem, but it's an easy fix - save the file using upper case, as SYSINFO.TXT instead of sysinfo.txt.


    Dave
     
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