SATA2

Discussion in 'Acronis True Image Product Line' started by bryan1, Dec 26, 2005.

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  1. bryan1

    bryan1 Registered Member

    Joined:
    Dec 26, 2005
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    the Emergency Boot CD doesn't find my SATA2 harddisk attached to the JMicron JMB360 SATA2 controller on my ASRock 939Dual-SATA2 mainboard.
    I have tried the quiet acpi=off nonapic, still no good.
    Any help would be of benefit I own Aconis 6,7, and tried the trial version of 9 but no luck.
    As I don't own 9 it won't let me create a incident investigation although I have created a report, but I can't send it anywhere.
    Please I have a few images that I created no problem, but it will not recognise the SATA2 drive when I try to recover.
    Another person had the same problemin November:
    https://www.wilderssecurity.com/showthread.php?t=108488&highlight=sata2

    and did create a report so there is a possible solution.
    Any help would be great.

    Thanks
    Bryan
     
  2. bryan1

    bryan1 Registered Member

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    Dec 26, 2005
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    Anyone?:'(
     
  3. Spytek

    Spytek Guest

    I have the same problem.

    I'm using a promise tx2300 raid controller and TrueImage 8 rescue disc does not recognize the SATA2 h/d.

    Before I waste more time. is trueimage compatiable with SATA2?

    Thanks

    Dan
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello bryan1 and Spytek,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please boot from Bootable Rescue CD created using the free trial version of Acronis True Image 9.0 and create Linux system information (sysinfo.txt) as it is described in Acronis Help Post?

    If you are not able to create sysinfo.txt file for some reason then please boot from Bootable Rescue CD created using the free trial version of Acronis True Image 9.0 once more and press F11 key when the selection screen appears. After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link, since it is not required to have any registered products in this case. However, you will need to create an account anyway. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Dec 27, 2005
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