Sales Department around?

Discussion in 'ESET NOD32 Antivirus' started by enod_1701_D, Aug 12, 2011.

Thread Status:
Not open for further replies.
  1. enod_1701_D

    enod_1701_D Registered Member

    Joined:
    Aug 12, 2011
    Posts:
    15
    Hello, are the web form we've filled out getting to the Sales department? nobody answered the phone yesturday either........ ESET ENOD32 Business

    thanks, it has been about 4 or 5 days now...
     
  2. foneil

    foneil Eset Staff Account

    Joined:
    Dec 7, 2010
    Posts:
    255
    Location:
    San Diego
    Hi, sorry about that. PM me your contact information--including your location--and I will forward it to the appropriate person.
     
  3. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    odd - I was in their office on Thursday - and the phones were ringing and being answered - the phone stats are such as average wait time were displayed on big screens by each department... although I don't remember what/if there were stats on sales calls on display... support wait times were low and malware support had a support queue of ZERO calls when I passed through! :D
     
  4. entropy

    entropy Registered Member

    Joined:
    Aug 16, 2011
    Posts:
    3
    Location:
    Aussie
    I guess it depends on whereyou're trying to ring webyourbusiness

    I've been trying to ring them for the last couple of weeks here in Australia - using the Aus # from their site - & just keep getting a busy signal, no matter the time of day (during business hours) :rolleyes: o_O
    Ended up sending an email to get their bank details to renew my license.

    Which country were you trying to ring enod?
     
  5. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I just tried calling the Australian office using the phone number listed here on their web site. Apparently they are closed for a local holiday, but will reopen tomorrow.

    You should be able to get in contact with them, then.

    Regards,

    Aryeh Goretsky
     
  6. entropy

    entropy Registered Member

    Joined:
    Aug 16, 2011
    Posts:
    3
    Location:
    Aussie
    Yep, that's the number I used agoretsky :)
    Must have been 1/2 the Aussie buying Nod in the last couple of weeks :D
     
  7. enod_1701_D

    enod_1701_D Registered Member

    Joined:
    Aug 12, 2011
    Posts:
    15
    Wow, are they going to respond? LOL it says within 2 business days on the web site... They are making this too difficult. I guess I will wait 2 more business days before suggesting an alternative brand.
     
  8. entropy

    entropy Registered Member

    Joined:
    Aug 16, 2011
    Posts:
    3
    Location:
    Aussie
    Yah!!! Finally got through :rolleyes:
    Sure must be a LOT of people buying/renewing/problems :eek:
     
  9. enod_1701_D

    enod_1701_D Registered Member

    Joined:
    Aug 12, 2011
    Posts:
    15
    My bad, I replied to the ESET email and got an auto-response, but it was from another company- just happened to be for a AV quote.

    I guess we still have to wait.....
    East Coast of USA
    thanks
     
    Last edited: Aug 24, 2011
  10. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    enomd_1701_D,

    what part of the world are you in? You might be better served talking to a local reseller than the ESET office if you are having problems getting through...

    just a suggestion.
     
  11. enod_1701_D

    enod_1701_D Registered Member

    Joined:
    Aug 12, 2011
    Posts:
    15
    Are there any local ressellers? I now we can pay full retail at the stores, but we have a large purchase and want discounts like Panda and McAfee are offering.
     
  12. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    Where in the world are you?
     
  13. enod_1701_D

    enod_1701_D Registered Member

    Joined:
    Aug 12, 2011
    Posts:
    15
    East Coast - USA
     
  14. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    There are plenty of East coast resellers. Unfortunately, ESET saw fit to remove the reseller database from their website... you have to contact them to find a reseller (this was one of the silliest things I have seen them do on their website in my opinion).

    If you do a lot of licenses, you might consider becoming a reseller directly - contact me if you want a contact within ESET who can put you in touch with the regional sales manager for east-coast USA... I used to know who it was, but I'm not sure it is still the same person.

    You could contact ESET and ask for a list of resellers. Alternatively, try talking to some of the resellers here (myself included) - we work with a number of resellers under us - as we're a large reseller (in sales, not staff numbers), we have a fairly good number of customers such as yourself who deal with end-users, and they get their software from us rather than dealing with ESET directly.

    Some of those deal end-user, some business - we have a number on the East coast already - some of whom bring in fairly regular deals, some are occassional purchasers... it varies!

    There are a number of reasons why that might be a better fit, but something we probably should discuss offline if you are interested.
     
  15. enod_1701_D

    enod_1701_D Registered Member

    Joined:
    Aug 12, 2011
    Posts:
    15
    they took the information and are gonig to send it to a reseller.
    thanks
     
  16. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    That's good news. You should hear from the reseller very shortly I would think - we generally contact leads from ESET the same or next business day.
     
Thread Status:
Not open for further replies.