SafeOnline result infected Where to report FP?

Discussion in 'Prevx Releases' started by camelia, May 22, 2012.

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  1. camelia

    camelia Registered Member

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    where do I report FP? I just install SafeOnline result infected

    Is SafeOnline same product as Prevx 3.0?

    Thank you

    Camelia
     
    Last edited: May 22, 2012
  2. Dermot7

    Dermot7 Registered Member

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  3. camelia

    camelia Registered Member

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    Last edited: May 22, 2012
  4. fax

    fax Registered Member

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    To oversimplify: Are you actually paying a license to run Prevx? Yes? Then you are running PREVX 3.0 with ability of detecting and cleaning infections + the ability to block active screengrabber and keyloggers (safeonline). No? Then you are running safeonline that provide screengrabber and keylogging protection only + alerting you of possible infections BUT not cleaning them.

    For both cases FP need to be reported to the same link.

    Thanks,
    Fax
     
  5. camelia

    camelia Registered Member

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    Thank you now is clear for me
     
  6. camelia

    camelia Registered Member

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    I can not contact and send the rar file by e-mail at report@prevxresearch.com, using my Yahoo and Hotmail account

    This is an automatically generated Deliver Stutus Notification

    Delivery to the following recipients failed

    report@prevxresearch.com

    Now what? Do I have to use a POP account?
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    PM coming your way :)
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    Do a scan and save the scan log and look for the PX5 in which the false positive file and send the PX5 to the Prevx support inbox http://info.prevx.com/service.asp also you can PM PrevxHelp the same PX5 line!

    HTH,

    TH

    EDIT: Joe beat me to it! ;)
     
    Last edited: May 22, 2012
  9. camelia

    camelia Registered Member

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    Thank you, replied
     
  10. camelia

    camelia Registered Member

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    Thank you!!

    I just upload the info to the site, last time I send it, it took for years a response, I think It will be faster here @ wilders

    btw, Here is the Official Prevx Support Forum oh!!!!!!!! New PM WAIT
     
  11. camelia

    camelia Registered Member

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    Now my system status is clean

    Can I ask what do you do? It was a known FP?
     
  12. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    It was just a stray component which was a false positive - nothing to worry about with it :)
     
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