safe mode scan doesn't list in scan log

Discussion in 'ESET NOD32 Antivirus' started by wguru, Feb 9, 2010.

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  1. wguru

    wguru Registered Member

    Feb 9, 2010
    On 'my' XP SP3's netbook, ESET's trial version safe mode scan doesn't list in the scan history. Maybe before re-booting to normal mode, we're supposed to have done something to initiate saving such a log, but I've yet to see that mentioned anywhere.

    Is this normal as maybe I need to do something to get such a scan to list and provide me the scan results, ie; say, at least, in a log file?

    Moreover, the ESET help index says that safe mode scan is supposed to initially display a window asking for a yes-no user response, but repeated safe mode scans aren't displaying this window, only the DOS like window is seen (as the scan proceeds and seemingly completes).

    Is this all normal for trial versions, or maybe there's something I'm unaware of?

    Assumably the machine's infected, but I just noticed (way late I'm afraid) that ESET can create a recovery disk, but the help article doesn't mention it needs to be done before infection, no brainer there and I suppose in this likely case, it's no longer a feasible option?
    Last edited: Feb 9, 2010
  2. siljaline

    siljaline Registered Member

    Jun 29, 2003
    Running a scan in safe mode in order to capture a scan log can be a tricky task, the link provides the parameters to successfully do so.
    If you are unable, you may contact ESET for aided assistance in doing this.
  3. Marcos

    Marcos Eset Staff Account

    Nov 22, 2002
    A rescue cd can be created and used at any time, no matter whether the computer is clean or infected.

    As for the logs, ecls.exe creates text log files while the built-in scanner writes information into binary data files. This is on purpose as the stand-alone scanner must be usable without the need to have the whole program installed.
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