Running applications are stopping TI7 from creating an image??

I have tried to create an image using TI Server 7 build 627 but I get the message: "cant create image of drive because of applications running or bad sectors" - I have run chkdsk with no problems and still get the same message. Does anyone know if certain virus protection or services will stop acronis from taking an image??

 

Hello Dave --

Yes, some anti-virus or similar software may cause this to happen. Please turn them off and re-try creating the image.

Thank you.

 

I have tried it with the virus protection service disabled and still get the same problem. I have tried the disable logging fix from Acronis and still no joy. Just to confirm the disc is defo. not corrupt, and I have the latest build. Searching this forum I have found other people experiencing the same issue, one 'solution' from Acronis was to stop any applications that might interfer with Acronis! (or words to that effect) - This is simply not acceptable support advice and unless this issue can be resolved quickly I will return the software and recommend to our many customers not to purchase Acronis TI.