That is simple to ans. When I first began using Rx it worked without issue and I had no need to access HDS support. Over time I read, on their forum, about issues others were having and how poorly HDS dealt with the problems. I also had purchased gold support but never had a need to use it as the version I had was very stable on my system. This was fine as I figured that since I was also getting free upgrades, well not really free since I was paying for the support, except it was many years of paying for gold support without any upgrade. Then there was the ongoing issue of missed release dates as well as the very troubling issue of misleading to outright lies about the product in HDSs marketing. But the key really was the lack of support for folks that were having issues. I still think RX is a fine product, and that eventually the bugs will be worked out of 10 and it will be as stable and reliable as 9 was, but I doubt that support and transparency (honest marketing) will improve at all. Personally I feel that a company that treats its clients with such obvious disregard should find itself out of business. IF AX64 had not come along I would still be using Rx but I am very glad to have been able to move beyond it.
@Baldrick, TheRollbackFrog, MarcP & bgoodman4 Thanks for enlightening me. It seemed strange to me your changed of heart towards RBRX because it is not that Horizon had changed the way they communicate with their customers. Ever since 8.0 and the (chkdsk corruption that happened with that version) their attitude remains the same: - deny or diminish the problems. - when changing major versions, eliminate the forums so people cannot read the complaints of the previous version (in all versions have been reported corruptions) - no existent support, at least for the most crucial part... helping the users to retrieve their lost data. - for not mentioning that sometimes their support representatives appear as developers when they have minimal knowledge of their product and the ntfs file system. Panagiotis
I think we should lay all the blame at the door of the inventors of GPT/EFI...after they would appear to be the root cause of the technical problems... ...
This may be the case but I was not aware of it until fairly recently. I suppose this may be because I did not have any issues once I purchased Rx although now that I think of it when I was trialling the program I had a heck of a time getting a straight ans from HDS. I had to rely on folks here on Wilders for clarification. Still, once I bought version 8 all went well and easily. It is also interesting that there were rather few complaints over on the Rx forum about Rx and very few complaints about support until about a year ago. At first I thought this was just a few unhappy customers venting but the complaints began to appear more frequently and HDS response was either non-existent or hostile in many cases. I also, around the same time, became aware of the misleading and in some cases false statements in the support documentation and or marketing materials. In short, over time my impression of HDS grew increasingly worse until it reached a point that I wanted nothing to do with them and by extension Rx. I would still feel comfortable defending Rx version 9 as a functional piece of software but would never (again) recommend Rx to anyone as I am now aware of the extremely poor support provided by the publisher. PS: Froggie should have been paid by HDS IMHO since he provided much of the support that was available on the Rx forum. I took it as a very telling sign when even he left RX in favor of AX64.
What about HDS automatically renewing your Gold Support without asking if you want it renewed. Back when I was using RB V9 HDS said that Drive Cloner was going to be much more integrated with RB when V6 DC comes out. So figuring the upgrade was imminent I purchased a year of Gold Support so I would get a free upgrade to V6. A year later, I got an email from HDS saying that they automatically charged my Visa for another year of Gold Support. Rather than stopping them, I said to myself that surely V6 is imminent for sure so I let it go through. That was last December. I have recently contacted them and cancelled my Gold support and told them to forget about any refund for unused time. Then I uninstalled DC and chalked it up to experience. Oh yeah, V6 still hasn't come out after 2 years.
Says it all as far as I am concerned...once the Frog hopped you knew that it was time to find another pond... Having said that I was already beta testing AXTM...and so I suppose that what I saw there also nudged me towards the door.
Not only that, but if you pay for a year of gold support, but cancel the auto-renewal, HDS will deny you gold support even though you paid for the year. I have an email from Gonzalo where we debated the principle of a subscription. From my point of view, if you paid for the year, you should be covered for the year. I subscribed for the year, but without auto-renewal. From his perspective, being subscribed means being on auto-renewal. If you're not, you're not subscribed even if you paid. I barely got my free v10.0 upgrade back in January after that argument. He said he made an exception for my case.
One of the posters from HDS over at the HDS forums has just announced a new feature for RB that will be implemented in a future version. I agree it's vague but the new feature is very interesting and if they can pull it off i think will shine some new light on this embattled product. What's the new feature..... The ability to take seperate snapshots of each protected partition and restore them seperatey as well. A big step in the right direction.
Hi MarcP, I had dealings with both Iceman and Gonzalo. They both appear to be bozos in human form. Best regards, Mohamed
I am jumping up and down with glee. Only if they can get rid of all the problems they have with the latest version of Rollback Rx, would be nice. Get it out of beta state, while testing it on live on their unsuspecting loyal customers and fans, would be nice. Stars in heavens are nice too ................
That would be a nice feature but I bet AX64 implements it first,,,,,,if Rx ever has it I would be rather surprised to tell the truth,,,,,,and as any long time user of Rx knows, talk that comes from HDS staff is very, very, very, cheap.
Right. First they'd promise it in the next release, and then subscribers would watch the "maybe in the 2nd quarter" responses for two years. Then they'd send it out in a buggy beta (release).
...immediately followed by a fully RBrx compatible version of Drive Cloner that completely backs up RB snapshots... 2011, I believe. Ahhhhhh... living in fantasy world
I knew that you guys would all be very excited about this information. This is good. Apparently, venting is good for the sole. At the very least i had some laughs from the comments.
Your carelessness has noting to do with spelling, it has to do with doziness. We are not venting, which is supposedly good for our souls. We are voting with our soles. We are abandoning HDS and Rollback Rx en masses, taking our loyalty and business to a better product called, "AX64". You must have missed my earlier post, which is here: And, Panagiotis reply to the above. Wake up and smell the roses!
Yes, laugh it up guys. Aladdin, I would like to say though that as much as you'd like to imagine people are "abandoning HDS and Rollback Rx en masses", I hardly think that the 10 people here (actually are there even 10 of you?) that have jumped ship constitutes "en masses". I think that HDS will survive in any case.
Hi carfal I think that you are correct that HDS will survive but only because the concept of the product is very good, and though the current execution of the product is ~ Snipped as per TOS ~ poor, and they are obviously not interested in the little people/preferring to concentrate on their corporate customers...not that I have a problem with that...after all, it is there business model and not ours. It is just sad that they cannot be more open, honest to & supportive of their small users...after all a user is a user, and bad press is bad press. But no doubt they will survive.
Hi Carfal, Actually the 10 people here are folks who are aware of this forum and also hang out at Wilders. How many thousands of people are there who don't use this forum and are frustrated after installing RB V10.2 and don't know how to get help because their tickets don't get them anywhere. How many people who don't use the forum wondered how much longer before DC becomes V6, and the list goes on.
I expect you are correct. HDS is more concerned with their corporate clients than with us lowly one or 2 licensers and as long as they are on board HDS will survive. Truth be told if it were not for AX64 I would still be using Rx V9 and waiting for the day that 10 is stable. But AX64 does exist so thats not something I need to worry about.
Hi there, Well said! Corporations and companies are made out of individuals who themselves are users. They are the ones who bring these to the attentions to the corporations and companies. Those who are aged like me, very well remember the story of Lotus 123 and Mitch Kapoor. How the individuals sold theirs companies Lotus 123 en masses. And, how the same individuals left Lotus 123, and forcing Mitch Kapoor to sell Lotus 123 to IBM, before the sinking of the ship. Best regards, Mohamed
