Rollback RX™ - The “unOfishul” FAQ

Discussion in 'backup, imaging & disk mgmt' started by TheRollbackFrog, Apr 6, 2015.

  1. Kurtis Smejkal

    Kurtis Smejkal Registered Member

    Joined:
    Mar 17, 2015
    Posts:
    253
    Location:
    Vancouver, BC
    All that info is in the email, you can always email us and upon confirmation we can send you info like product key and so on. It's a great habit to set that email aside but if you lose it, it's not the end of the world!

    Cheers,
     
  2. Overclocker

    Overclocker Registered Member

    Joined:
    Mar 25, 2015
    Posts:
    35
    I actually have all my info but thanks will keep that in mind :)
     
  3. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    And I was not civil? how? I kept challenging your statements rather than swallowing them? Thats called being critical, I have always been civil, please show me where I was not.
     
  4. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    I used it for years and actually have no issue with the product per-say,,,,I do (clearly) have an issue with the false statements used in the marketing.

    I should like you to ans a question,,,,,,when you looked into Rx and saw the statement CAN RECOVER FROM ANY CONCEIVABLE PROBLEM what did you think? Did you think Rx was all you needed, or did you think you had better have an imaging plan as well.

    The fact that Kurtis helped you does not enter into the debate, thats his job, and the job of HDS support, and there are many who went before you who never did get any help. The old HDS Rx forum which unfortunately no longer exists was full of support horror stories. Take a look at the Wilders thread by RickFromPhila and see an example of HDS support at work (see link below). Or how about the problems experienced by Mohamed. He trialled Rx and then decided to buy it. He was given a download link by HDS and downloaded and installed the program. Disaster struck with multiple PCs trashed. HDSs position,,,,,it was something he did. It took Froggie to figure out that HDS had given him an old download link so the program he installed was not compatible with his system. Take a look at his threads and see how HDS dealt with him. It took him months to get his PCs up and running again. All due respect, many of us have experienced HDS and Rx for many years, Peter, Froggie, Masterblaster, Panagiotis, and many others are not newbies complaining about nothing.

    Here is the link to Ricks thread https://www.wilderssecurity.com/threads/rollback-geez-they-got-me-too.362988/

    EDIT: I would also suggest that you were very fortunate to have Kurtis help you. I have never heard of an HDS tech spend 2 hours on the phone helping a client. From years of watching the old HDS forum and from personal experience I can tell you that communication is almost always (or even always) via e-mail and that the e-mail replies are very slow to come,,,,if at all. If someone out there has had an experience like Overclockers, where HDS support has been so diligent, please make us aware of this.

    Regardless, if you knew that Rx could fail, and if you knew that you needed to backup your system either to encompass your snaps or to provide an image (with MBR) of the non Rx system, then you would not have needed to wait for Kurtis, nor have spent 2 hours on the phone with him. You would simply have restored your system to its functional state and not been worried about it.

    HDS feels its not nec to inform you that these problems are possibilities so you really are at the mercy of the program and are highly dependent on HDS support. If support has improved, bravo,,,,,but that, for me, is not the central issue.
     
    Last edited: Apr 28, 2015
  5. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    That would be you and you have the nerve to cry anti-HDS fodder and claim the criticism is unwarranted.
     
    Last edited: Apr 27, 2015
  6. Keatah

    Keatah Registered Member

    Joined:
    Jan 13, 2011
    Posts:
    912
    Both myself and my wife use RBRX to different extents. Currently at the moment she uses it more than I. Shes using it as an uninstaller mostly when testing new software. And in this day an age that's more important than ever because new is not always better.

    Both of us have had Rollback RX crash on us on occasion. Did we lose any information or important data? No not really.

    We're also both seasoned and well versed in safe computing practices, you could say. We also don't pay much attention to the crap spewed forth by marketing departments. We tend to refer to advertisements to get the lay of the land and see if the content can answer specific questions. Oftentimes one needs to dig further into specifications, theory-of-ops, message forums, help files.. That sort of thing - to get the full picture and understanding of capabilities.

    Currently I'm enjoying trying to break RBRX. A puzzle. Counting the ways in which data modified in one snapshot can show up in another. Things like that.
     
  7. Keatah

    Keatah Registered Member

    Joined:
    Jan 13, 2011
    Posts:
    912
    "..any conceivable problem.." That's a pretty strong statement, and further investigation of such a claim is warranted. And we all know marketing departments stretch the truth. And common sense tells us to be wary of such a claim.

    To me, Rollback RX is nothing but a disk utility. It is what it is. It doesn't have a gold star ribbon saying it's the best and safest tool ever invented. It doesn't do magic. It doesn't violate the laws of physics.

    The real problem (and I'll say it for the hundredth +1 time) is that any device, any software, any storage contraption, can fail. So where are your backups? The real problem is people are not being educated in having to make backups in the first place. Backups are as fundamental to computer operations as petrol is to that fine motorcarriage of yours. Or charging if you have an EV. Yes at some point in time people need to be taught that a car needs some kind of fuel to operate. It may happen at an early age of 3 or 4 as the kids watch people at the gas station. But it does happen. This does not happen for backup operations. I repeat, it does not happen for making backups. There are too many new and veteran users out there that have no clue the value a backup can have. New computers' documentation, what little there is, doesn't even mention the concept. Online and magazine articles and ads throw so much crap in your face you don't know where to begin. Uggh..

    At risk of being looked at with a shifty eye, I would propose that HDS is doing nothing wrong. If you're violating a time-honored & best-practices procedure such as data backup, then you deserve what you may receive - an ohh-**** moment were Rollback RX becomes corrupted and your system loses information. Yeh, sorry.
     
  8. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    I agree with what you say, especially regarding the need to backup your systems,,,,with the exception that HDS has done nothing wrong, that I cannot agree with (obviously given what I have said previously),,,,,,,consider yourself looked at with a shifty eye :cautious:
     
  9. pandlouk

    pandlouk Registered Member

    Joined:
    Jul 15, 2007
    Posts:
    2,700
    So to get this straight:
    - They use false advertisement for promoting their software.
    - They give false information to their current or potential customers that have specific questions.
    - They even make a fake knowledgebase, full of false information about their product, OS operations (e.g. defrag) and hardware operation (e.g. ssd and trim)
    - And if that was not enough, now they come here to give/enforce the exact same information/crap that they give in their site, support, forums and knowledge base.

    and according to you they do nothing wrong...o_O:blink:

    ps. what I do not understand is since when wilderssecurity started to allow these forums to be used as advertising boards for companies representatives.

    Panagiotis
     
  10. Overclocker

    Overclocker Registered Member

    Joined:
    Mar 25, 2015
    Posts:
    35
    I heard horror stories about HDS and honestly I was ready to let it go. I give software a chance and if it screws with my system and leaves me angry then I would ditch the program too. Kurtis was decent enough to respond and help guide me through. I don't doubt that you can get piss poor support but in my case I didnt
     
  11. Overclocker

    Overclocker Registered Member

    Joined:
    Mar 25, 2015
    Posts:
    35
    I have to agree. I don't mess around with RollBack Rx often and I never have problems. The one time I did I changed the WU settings and it auto installed one it shouldn't. HDS changed it so it wouldn't, so they actually had my best interests there
     
  12. Keatah

    Keatah Registered Member

    Joined:
    Jan 13, 2011
    Posts:
    912
    The way I see it is HDS BS'es around like a thousand other companies do. Rather than fret over what they are doing I try and inform people of the pros and cons.

    My only interest is making sure people are using the right tool for the job of system protection. And it just so happens RBRX has a high degree of misconception surrounding it. That means I have to spend extra time explaining why Rollback isn't real disaster protection.

    That indicates well for HorizonDataSys because it means the product is out there and recognized.

    So my "marketing tactic" is to ask my client what happens if your system is stolen, or hit by a power surge powerful enough to render it inoperable? Can Rollback RX protect in that situation? Of course not.

    TRIVIA:
    I've found professional photographers to be among the most fastidious about running backups and all that.
     
  13. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    You were really lucky and should count yourself as such. Still, if you had known about Rxs vulnerabilities you would not have had to have help from Kurtis since you would have been in a position to rectify the problem yourself. I hope at this point you are using an imaging program, "just in case" you have a problem with Rx in the future..
     
  14. taotoo

    taotoo Registered Member

    Joined:
    Mar 13, 2013
    Posts:
    438
    Overclocker, your writing style is quite familiar - do I know you from somewhere?
     
  15. Overclocker

    Overclocker Registered Member

    Joined:
    Mar 25, 2015
    Posts:
    35
    I'm really active on Spiceworks, I'm an IT admin so Spiceworks is kinda my style. I'm trying other forums though, especially ones that are more tech nitty and gritty like wilders.
     
  16. Overclocker

    Overclocker Registered Member

    Joined:
    Mar 25, 2015
    Posts:
    35
    I'm actually participating on the drive cloner beta. Although I've been using it in a VM. I usually use acronis true image but it doesn't take rbrx snapshots so that's my only gripe.

    I agree that HDS should be a bit more forward with the problems. I've always thought they should have a feed in the program that will alert users not to install an update or something. I was mentioning this to Kurtis when he was helping me I dunno if he can tell me if they are actually going to do it but it might not be a bad idea.
     
  17. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    Thought I would bump this thread as the thread is about outstanding problems that Rx cannot handle that we are told HDS is looking at and will get back to us when they have time.
     
  18. TheRollbackFrog

    TheRollbackFrog Registered Member

    Joined:
    Mar 1, 2011
    Posts:
    3,701
    Location:
    The Pond - USA
    The document in the lead post has been updated to include the observed innefective nature of the TRIM command, running under Rollback RX, as it relates to Solid State Disk (SSD) optimization and management.
     
    Last edited: May 28, 2015
  19. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    Here is this weeks bump,,,,,,I suspect I may be doing this for the rest of my life since I do not expect HDS to ever actually deal with these issues.
     
  20. appster

    appster Registered Member

    Joined:
    Jun 19, 2007
    Posts:
    545
    Location:
    Paradise (Hawaii)
    Last edited: Jun 2, 2015
  21. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    Yes, if you are careful in your use of Rx then its fine. The problem is that HDS denies that its nec to be careful, in fact they say on their home page (see link below) that Rx can recover your system from any issue,,,,,well, as the OP to this thread shows,,,,this is not the case. So, while your post is correct and helpful to Rx and potential Rx users, it does not address the main purpose of this thread. That is, that, in spite of what HDS says, you must be careful and aware of what Rx cannot recover your system from, and you must know how to protect yourself in the eventuality that Rx fails.

    http://horizondatasys.com/en/products_and_solutions.aspx?ProductId=1#Features
     
  22. Kurtis Smejkal

    Kurtis Smejkal Registered Member

    Joined:
    Mar 17, 2015
    Posts:
    253
    Location:
    Vancouver, BC
    pvsurfer is very aware of the software. I can definitely second this.
     
  23. Keatah

    Keatah Registered Member

    Joined:
    Jan 13, 2011
    Posts:
    912
    That's right. If you work within the limitations of the software, and separate out the bulk of user data onto another disk, RBRX does indeed work trouble-free.

    Like all other software, stop upgrading willy-nilly once you've got something working.
     
  24. bgoodman4

    bgoodman4 Registered Member

    Joined:
    Jan 13, 2009
    Posts:
    3,205
    Thats wonderful for you and pvsurfer,,,,unfortunately not all users are aware of the things thats its necessary to do to have a trouble free experience with Rx and that is what this thread is trying to address.
     
  25. Keatah

    Keatah Registered Member

    Joined:
    Jan 13, 2011
    Posts:
    912
    As they fumble and bumble along the way those users will learn. It has been my experience involving data backups that I can preach till the cows come home and few people listen. Then when something goes wrong they can't believe they don't have backups.

    The same will happen with RBRX. When RBRX fails, they will learn. And that's what it sometimes takes. A good whack in the ol'kisser!
     
Loading...