Rollback Rx Stopped Taking Hourly Snapshots

Discussion in 'backup, imaging & disk mgmt' started by pratzert, Oct 28, 2008.

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  1. pratzert

    pratzert Registered Member

    Joined:
    Jun 25, 2008
    Posts:
    409
    I have RollBack Rx on my home & office computers.

    I have them set up under the scheduled tasks to take a snapshot hourly and it still shows under the settings.

    But Rollback has stopped taking hourly snapshots of my system on my home computer.

    Any ideas or suggestions to get it working again ?

    Thanks, Tim
     
  2. Baldrick

    Baldrick Registered Member

    Joined:
    May 11, 2002
    Posts:
    2,299
    Location:
    South Wales, UK
    Hi pratzert

    Am doing the same re. my home system but the hourly snapshots are arriving as regular as....!

    If you have not yet done so I would log a ticket with Horizon DataSys Support (click on the Online Support link on the Rollback main panal (top right of panel) to connect directly to the site). You should register with them and then leave the ticket describing your set up/symptoms, screen capture of scheduled settings would assist, etc.

    In my experience they respond quickly but bear in mind that they are US-base and therefore you may not get any response until later this afternoon.

    BTW - what do those settings look like? how many snapshots have been missed? I have come across the case where an occassional snapshot does not occur but that was most probably due to me either being in Rollback at the time or running a snapshot defrag...but that is rare!
     
  3. pratzert

    pratzert Registered Member

    Joined:
    Jun 25, 2008
    Posts:
    409
    Hi BaldRick.

    Thanks for the response.

    I'm in the US as well so I will be close to the same time zone.

    I'll go ahead and log a ticket with them.

    Thanks, Tim
     
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