Rollback RX 8.0 CHKDSK...

I bought and have been using Rollback Rx v7.2.1 ever since last December and it's been doing a valuable job for me in my PC activities. I'm running WinXP and I test apps every day of every week. I typically accumulate 20 - 30 Rollback snapshots and I perform at least two Rollback restores every day of every week.

Over the 9-months I have been using Rollback Rx v7.2.1, it has never given me any problems, so I am really shocked to read some of the horror stories in this forum! If those chkdsk problems were strictly related to v8.0, I might just figure that the new version had some 'infancy' bugs, but based on my experience, I sure can't understand why some users are reporting WinXP chkdsk problems with v7.2.1!

 

Strange at least for me why the long silence of communications with HorizDataSys. They obviously know that they DO have a product worth improving and that support for users issues can only gain them credibility plus the same loyalty many other vendors now enjoy. It draws more than an audience, it's a springboard for attracting and building a firm customer base.

All programs no matter what suffer rough edges and even border on complete uselessness with some configurations, but that alone in and of itself is no reason not to take those issues to task and form solid solutions.

I gave up on it, but that doesn't mean i won't come storming back to it another version, especially a version where all the reports returning finally express complete confidence in it.

 

Well the bad thing that you guys do not understand and this thing starts to irritate me is that over the HorizonDatasys forum and at their Documentation the post and the instructions simple vanish!

At May (before I purchased Rollback RX), June and Jully on the documentation, there was an article about dual boot that claimed that you can install Rollback RX in a dual boot system and have Rollback installed only in one windows OS. The disc would be protected as long as you booted your system from HDD0. The second Windows OS would be protected but you would not have the ability to control the snapshots from it.
http://supportcenteronline.com/ics/support/default.asp?deptID=4443&task=knowledge&questionID=6
This article magically changed on 9/5/2007! Now it claims the opposite!

Also their support in one post (it had as tittle Dual Boot) where another user asked, if he could install Linux had responded that he could as long as is installed in the first Disk and booted that disk.
This post is simple vanished from the forum!

Because of those 2 articles/posts I made a question on 6/1/2007.

Now from the developer

Well excuse me but this was not a known product limitation of Rollback Rx until I submitted them detailed info and proof that Rollback RX Protection can be easily bypassed, and eliminated!
Fortunatly I have a copy of those tickets and I can demostrate that what I say it's true.
Let's continue:

Respond from support

Take a look at the dates and you will understand what I am talking about! The documentation was modified only after I submitted that info in the forum. And I had to find this during the tests, I performed on July. Back then the documentation about this did not existed.

And once and for all. The problem is not about CHKDSK. Is about that Rollback RX DOES NOT PROTECT the drive/partition during the boot time! And I have demostrated that I am correct.
And this thing is closely related with "Booting off a CD and do something to the disk protected by Rollback is a big NO NO" which I reported them through their ticket system on 7/12/2007, and I had it confirmed by the support as a bug on 8/6/2007.
If they fix this the CHKDSK problem will vanish!
The above does not mean that Rollback is not a good product. I have contacted HorizonDatasys for buying 1-2 more licenses around Christmas.

But I cannot tollerate that posts simply disappear from their forum. I am a volunteer Moderator at the Comodo forum and I have never seen anyone to delete a post, unless is highly offending, and even then ,before we take any action we worn the user to change his post and his attitude.
If some newer information about a bug arrises the posts are not modified, only updated with the newer info!!!

 

bump.

No IF's or BUT's...


peace.

 

What are you talking about?
It is not a but or if. It is a bug that can take down Rollback RX. They know that exists. And it is not a chkdsk problem. I know, the support team know it and the developers know it!

So what the .... are you talking about?

I am their customer and you are not. I am helping them with this, for two months now, and you do nothing. My mistake; you say "myth", "peace" and "prove it".

I proved it and they have the documentation. But I will not post that info in public.

Give us a rest!

 

cool down and take it easy.

check the title of the thread and tell me what we should discuss on this thread.

You're creating another problem and better create your own thread

If you cannot duplicate what RBRx developer is asking .....dont blame me or just shut up



peace/myths/prove it/explain before you complain

 

It seems that you are the only one here that does not get it.
I did not only duplicate the CHKDK issue, I have succeded 20+10 times, but also found that when chkdsk runs during the boot, the sectors of the damaged snapshot are modified, although they should remain frozen.
This means that the problem is more than the chkdsk issue.

ps. You were the one that send me the following message.

You do not have a clue if Rollback RX is stable or not!
so... what are you doing in this thread?

 

sorry for that. just look FIRST at pandlouk post, i just play with his post.

Btw, I'm not gonna buy it yet, i'll try it when 8.1 release maybe by monday (?)

also I'm not trying to irritate you (or other user who experienced the problem)....in fairness to RBRx developer, if RBRx user can't duplicate what the developer of RBRx is asking regarding RBRx ver.8 CHKDSK issue.... just be quite.... and don't create and redirect the issue with their own RBRx problem which is not related to developers' REQUEST of duplicating the main issue.

pandlouk, you're creating different problem from the main issue. for now no comment. take it easy

 

below are the list of program installed in my computer:
- kaspersky IS7
- nero7
- ripit4me
- HD decrypter
- MS Office
- Forex software
- google earth
- yahoo messenger
- Asus utility (lifeframe, direct console, virtual camera, etc.)
- command and conquerer 3
- counter strike
- halo2
- itunes
- ccleaner
- adobe
- autocad viewer
- preloaded vista home premium

i don't consider myself as a light-duty user specially when i play C&C and CS online, but still RBRx ver.8 works great in my computer.

 

Interesting.

pandlouk's rather lengthy but pointed reply certainly has cleared up many questions i had myself as to what the devil was going haywire with it.

Peter2150 also makes a very good point on the low level or kernel actions some users use, and it looks that it may very well be that some critical either "known issues" or "does not support" items were not made public enough if at all. If i read all this right.

 

Yes the Rollback people do read this forum I know cause they read a post of mine and said so in my support ticket, so rest assured they do know whats going on. Secondly CHKDSK isnt triggered by a Software so it cant be Rollback CHKDSK is triggered by the Computer itself if it senses that your hard drive or other hardware is about to fail.

 

Easter you read this right.
What I'm trying to make the people understand is that Rollback does not freezes the snapshots (not during the boot time and probably neither in the windows enviroment). If it did the chkdsk issue and other problems with files disappearing, would not exist.
All I say, and this is why I call it a bug, is to add this fuction (it should already be there, since it is mentioned in the documentation). The preboot application should have it, and probably did in earlier versions, but they took it out. Why? Maybe it has to do with incompatibilities, I do not know.
Deepfreeze has this ability and trully freezes the disk. A format on a disk protected with Deepfreeze will not destroy the data. The system after the reboot will remain the same.
On the other hand a format with a system that is protected by Rollback will destroy all the data, even the baseline snapshot!

If they cannot deliver that, they should say it and warn their customers! Not redirecting the problem on an chkdsk issue that does not exist and giving a reward for anyone who finds it!

 

Thanks. That little CHKDSK tidbit explaination solidly confirms my suspicions all along about Microsoft's lack of computer engineering skills in certain key areas of their system.

If CHKDSK does not approve of certain maneuvers or placements within the NTFS file system (as expected/coded), it takes it upon itself in AUTOPILOT to rearrange matters according to it's internal programmed pattern.

And in simple layman's terms, if it (CHKDSK) detects that my .arx Archives (any or all of them), do not line up EXACTLY with $M's coded pattern structure or perhaps something has been ill tampered with within them during it's comparison run, then it automatically resorts everything.

Now i see why my FD-ISR archives went to pot one day AFTER i let CHKDSK do what i thought would be a simple routine run.

 

Here is the documentation to which I was reffering earlier.
It seems a little strange that some hours earlier I could not find it anywhere and now I found it with the first search of the site.

Anyway I cannot really complain since everything in the documentetion is back.

ps.The Topic #: 4073-119 is wrong. If you try this, sooner or later, you will encounter problems and will loose valuable data.

 

Thats not the only way to lose data, but then this is been run into the ground many times over.

Remedy here i believe is to expect better improvements all the way around on the next version. If no joy, then it's a given they should enlist the assistance of higher minds of superb coding skills.

 

After reading all the posts in this ... ah, peculiar thread, I've reached two conclusions:

1. Any lingering interest I had in trying Rollback Rx has been extinquished.

2. fce has a curious fixation with the word "myth."

 

karen,

try Rollback Rx. I'm using home vista & it works fine with my PC.

don't be blinded by bad news about RBRx. Try it yourself.