Roll back when install ESET

Discussion in 'ESET NOD32 Antivirus' started by goldapple, Feb 24, 2012.

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  1. goldapple

    goldapple Registered Member

    Joined:
    Dec 22, 2005
    Posts:
    22
    I'm failed to install EAV or ESS on windows 7 ,both 4.0 and 5.0. The installation process will rollback when going to intall drivers.

    I have tried to use the ESET unintall tools clean my OS, but no use.

    I have created install log and setupapi log as eset FAQ instruction. but no responese from eset for few days, any suggestions from this forum ?

    thanks for any help.

    - Johnson
     
  2. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
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    588
    Location:
    Europe - Denmark .
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,419
    Hello,
    from the logs it is not possible to determine the cause of the install failure. We'd need to get a Process Monitor log as well as the install log created at the same time. Please supply it to customer care. Also when uploading files, use US/Europe-based servers instead of a Chinese one; it's not clear which of the buttons triggers download.
     
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