Risk of Fire as More Microsoft Surface Books Experience Swollen Batteries

guest · Dec 6, 2019

Risk of Fire as More Microsoft Surface Books Experience Swollen Batteries
Issue only affecting original Surface Book model
December 6, 2019
https://news.softpedia.com/news/ris...oks-experience-swollen-batteries-528485.shtml

Microsoft Surface Book was launched on October 26, 2015, so some of the units experiencing this problem are more than four years old, obviously no longer being covered by warranty.

But a post on AskWoody and linking to a series of user complaints regarding this issue (such as the ones here, here, and here) reveals that Microsoft might eventually replace the faulty units with new ones if they do exist in stock. Of course, even this is quite a challenge, as Microsoft has already launched a second-generation Surface Book that replaced the original version.

However, Microsoft support staff tells customers that without warranty, replacing the bad battery costs $599, even if the issue appears to be a defect that has nothing to do with the way the Surface Book was used in the first place.
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Microsoft is yet to acknowledge the swollen battery issue on the original Surface Book, so for now customers noticing this problem are strongly recommended to get in touch with the company.
I have also reached out to Microsoft for more information and will circle back when an answer is available.
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