Discussion in 'General Returnil discussions' started by jknext, Nov 15, 2010.
Returnil System Safe 2011 causes BSOD on my Windows 7 Ultimate. Is there any solution?
Hi jknext and welcome to the forums
Please send us the following reports from the problem computer to support (dash) tech (at) returnil (dot) com:
The rvs3.log and rvs3.inst.log files in the following folder: "C:\Documents and Settings\all users\application data\returnil\rvs3\log"
* MSINFO32 report**
* C:\Windows\MINIDUMP -> Look for the file or files with the same date/time as your critical stop issue.
* C:\Windows\MEMORY.DMP -> This file may be too large to send via e-mail attachment. If this is true, let us know and we can give you access to upload it to us via FTP.
**Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.
Hi, Mike, Thanks. I'll do that.
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