Returnil System Safe 2011 and Windows 7 BSOD

Discussion in 'General Returnil discussions' started by jknext, Nov 15, 2010.

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  1. jknext

    jknext Registered Member

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    Returnil System Safe 2011 causes BSOD on my Windows 7 Ultimate. Is there any solution?
     
  2. Coldmoon

    Coldmoon Returnil Moderator

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    Hi jknext and welcome to the forums :)

    Please send us the following reports from the problem computer to support (dash) tech (at) returnil (dot) com:

    RSS 2011:

    The rvs3.log and rvs3.inst.log files in the following folder: "C:\Documents and Settings\all users\application data\returnil\rvs3\log"

    All versions:

    * MSINFO32 report**
    * C:\Windows\MINIDUMP -> Look for the file or files with the same date/time as your critical stop issue.
    * C:\Windows\MEMORY.DMP -> This file may be too large to send via e-mail attachment. If this is true, let us know and we can give you access to upload it to us via FTP.

    **Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

    Mike
     
  3. jknext

    jknext Registered Member

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    Hi, Mike, Thanks. I'll do that.
     
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