Greetings: I am a new user of Returnil. I'm rebuilding my primary system and feel it could be a great tool for testing downloads and system changes (as long as they don't require a reboot) and when hap-hazardly surfing on the Internet (in addition to Sandboxie). I have registered for the Home Free version. If it continues to prove valuable then I will consider purchasing a license. But IMHO you should offer the Home Classic for a one time fee not a yearly license since it does not need a subscription for virus definitions. I already have a good virus scanner... I would just like to pay a one time license to use Returnil's virtual capability as long as I like. If your product were a top-drawer security suite (which I suspect is where you want to go) then that may be a different story in the future. With that being said I have a few questions... - Your download link for Home Free points to MajorGeeks. They have posted it is version 5174 but the actual download is 5170. CNET has version 5174 for download. I installed 5174 from CNET and tested it. It would never successfully register for Home Free. Later I did a rebuild and decided to install 5170 instead as I was thinking 5174 may not be clean. But now I'm thinking 5174 is Home Classicor Lux trial and that is why it would not register for Home Free. Is this correct? If so, I think MajorGeeks should correct their page and CNET should clarify it is Home Classic not Home Free. If I'm wrong, what is in 5174 and is it availabe as Home Free? - When I registered Home Free the screen said I would receive an email. I expected to get a license key, but it seemed to register within the product and I've never received an email with a key. If I have to reinstall do I just re-register Home Free? Is there a key anywhere (file or registry) that I can save to reapply if needed? Will there be an email? - There is conflicting or confusing information about passwords... is it true you have to be a registered Home Free to use passwords? Before I registered the password option and lock/unlock worked fine. Was I in a trial window? - I tried the Protect Folder option which I believe is support to protect folders and files whether System Safe is enabled or not... right? But it did not work reliably. Protecting a drive at the root did not protect anything. I was able to view a root .ini file in Notepad with no problems and all files in subfolders. Protecting a subfolder protected most files but .jpg files could still be viewed using the built-in Windows viewer... but could not be opened in MS Paint. Am I missing something? I also read in the forum that this does not prevent deleting folders (and I assume the files within them)... is that correct? This is a great concept if it could really lock the drive. What I'd like is the ability to lock a drive (other than the system drive) from any access so if I want to test using System Safe enabled I know that no damage could occur to my other drives. Is that your future intent? It would be nice to be able to see the files and registry entries that have been changed while System Safe is enabled. Maybe that is what File Manager and/or Access Real Disk give you... insight into the acual changes captured by Returnil. I couldn't use these features in the versions I tried. Though I couldn't test File Manger in the versions I installed, from the manual it appears you can save files from the virtual cache to the real disk, but having to do it file by file could be tedious... hopefully a copy by folder will one day be offered. The virtual disk is nice especially for users who only have one drive on their system that is not partitioned. It appears from testing that files saved to the virtual drive when System Safe is enabled do not get deleted during the reboot. This gives a place to save files on a one partition system. I did have one time when the virtual drive contents were lost but it seems to be working fine now. It shouldn't be a problem for Returnil if you use Windows shutdown/restart versus using the restart link on the System Safe GUI page or do you recommend using the GUI page restart link? Other than that Returnil seems to be a great tool with a lot of potential. It is a simple and resonable replacement over building VMs for doing non-reboot testing or system change testing. For everyday use I'm not sure I would use it because right now it seems too cumbersome to save things like browser favorites, files downloaded from the Internet etc. before restarting my system and I usually don't want to lose those things. And while I realize you suggest braking the storing everything on the system drive via My Documents (or Documents in Vista) habit, unfortunately that is what Microsoft encourages by their design. Of course I could relocate these files to another drive, but some programs may not follow standards and not run correctly with these key folders relocated. For whatever my opinion may be worth... the space for security suites is already saturated with Avast, Comodo, Symantec, Trend, etc. etc. I hope you continue to focus on making Returnil the best virtual tool for the typical computer user. Easy to use, easy to save files from virtual, ability to restart virtual, etc. For those who are technical, they are probably going to choose VMware or Virtual PC. Virtual machines for the average user is a developing space. With SandboxIE in the browser space with its following and now Avast offering virtual abilities in their new version 5 the competition will get tougher. But your product potentially has a lot more capability to offer. Good luck. Thanks in advance for your reply.