Restoring backup from ext. USB-HDD fails

Discussion in 'Acronis True Image Product Line' started by Gunni, Oct 10, 2008.

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  1. Gunni

    Gunni Registered Member

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    Hello,

    I have created a backup of my internal hard disk(SATA) with Acronis True Image 11 Home. The backup was saved to an external USB hard disk. Restoring that backup don`t work because True Image can`t detect the usb hard disk after the reboot.
    If I copy the backup file to a separate partition of the internal hard disk and start then the restore process again it works.

    Have anyone an idea why Acronis can not access to the ext. usb HDD during booting the computer?

    Thanks in advance
     
  2. Earthling

    Earthling Registered Member

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    It's a very common problem and is caused by the rescue CD, which is Linux rather than Windows based, not having the necessary USB drivers to find your disk.

    First make sure you are using the latest build 9101 and have created your rescue CD using it. If that still doesn't work then the best solution is to create a VistaPE bootdisk. That will definitely resolve the problem.
     
  3. MudCrab

    MudCrab Imaging Specialist

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    Build 8,101 is the latest for TI 11.

    Are you plugging the USB drive in before you boot the TI CD? Is it plugged into one of the rear USB ports or into a front or hub port?

    Have you tried the quiet acpi=off noapic option detailed in Section II of the PLEASE READ BEFORE YOU POST thread?

    You might also look for a Legacy USB setting in the BIOS and try the option enabled or disabled and see if it makes a difference.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Gunni,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    If the problem persists after following Earthling's and MudCrab's suggestions, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post with the drive in question connected.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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