Restored, Now V9 "Trial" Expired...?

Discussion in 'Acronis True Image Product Line' started by KennethS, Nov 29, 2005.

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  1. KennethS

    KennethS Registered Member

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    Howdy,

    I have a registered copy of V9.

    I just restored an image (made about three weeks ago) and after that, my copy of True Image launches as "Trial Version Expired."

    I have the registration Key, but can't seem to find a way to use it.

    How to I get my registered copy runninng again?

    Thanks for any help,

    Kenneth
     
  2. Chutsman

    Chutsman Registered Member

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    Have you tried uninstalling via Add/Remove Programs then reinstalling? That would be the first thing I would try.
     
  3. KennethS

    KennethS Registered Member

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    Hello again,

    I should have mentioned that I did a complete Uninstall. Then, I re-installed hoping to be asked for the Key, but no luck.

    Thanks for your comments,

    Kenneth
     
  4. Chutsman

    Chutsman Registered Member

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    The next thing then is, after the un-install, you have to remove everything from the Registry that has the words Acronis and True Image from it. Another poster said there were also items pertaining to Acronis in his Users folder, so you should look there too.

    And after the un-install, you may have to clean out manually whatever remains in the folder that the program was in.

    To clean the Registry, you can do it either manually (you have to be very careful here) or via software - there are two free programs for this, CCleaner and RegSeeker. Do a Google search for these. Good Luck.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello KennethS,

    Thank you for choosing Acronis Disk Backup Software.

    Probably you have restored the image of the operating system which has the free trial version of Acronis True Image 9.0 installed. Maybe you also have only the demo version installation package for the same reason.

    You can find out what exact installation package you have by looking at the installation package file name:

    trueimage9.0_d_en.exe - stands for the demo version;

    trueimage9.0_s_en.exe - stands for the full version.

    Whatever the case, please download and install the latest build (2302) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If the problem still persists with the build 2302 installation package downloaded from our web site then please do the following:

    - Uninstall the program;

    - Launch the product installation file once more (above mentioned build 2302);

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also collect the following information:

    - Create Windows System Information as it is described in Acronis Help Post;

    - Describe actions taken before the problem appears step-by-step.

    Submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  6. KennethS

    KennethS Registered Member

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    Hello Alexey,

    I thank you for your response, but even the first step gets me into some difficulty...

    Yesteerday, when this problem came about, I went to the registration site to be sure that I had registered my Key. It was not in the list, and so I went to the page to register it.

    I used Cut & Paste, entered the key, but then got the message that told me that the key was Valid, but could not be registered.

    So, witht that, what are my next steps?

    Thanks again,

    Kenneth
     
  7. KennethS

    KennethS Registered Member

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    Hello again,

    I am having yet another problem...

    I found that I had an image that contained the appropriate full version installation file.

    On a system that has a trial version of V9 I tried to restore just that file:

    I get an "End of file" error...

    All the best,

    Kenneth
     
  8. KennethS

    KennethS Registered Member

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    Hello again Alexey,

    I really need some help on this quickly...

    Could you possibly email me a link that would allow me to download the software that I have already paid for?

    Or, is there another way that you can assist?

    Sincere thanks,

    Kenneth
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello KennethS,

    Could you please send me Private Message containing your serial number?

    Please also let me know where did you purchase Acronis True Image 9.0.

    I'll certainly try to help you as soon as I'll receive this information.

    Thank you.
    --
    Alexey Popov
     
  10. KennethS

    KennethS Registered Member

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    Hi Alexey,

    I would be happy to write to you privately, but (though I feel like a dunce) I don't know how to do that.

    What address should I use?

    Thanks,

    Kenneth
     
  11. crofttk

    crofttk Registered Member

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    Eastern PA, USA
    Kenneth:

    Just left-click on the green underlined "Acronis Support" in the header of their post above your last and, from the pop-up context menu, select "Send a private message to Acronis Support".
     
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