Restore Failure

Discussion in 'Acronis True Image Product Line' started by rustsatz, Mar 15, 2009.

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  1. rustsatz

    rustsatz Registered Member

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    I have a fresh build of Vista Ultimate x64 SP2 running TIH11 (8101). I have gone through a 'full backup' (complete image) on a 200GB partition of a 320GB SATA HDD. I have recently needed to go back to this 'fresh' image. I initiate the restore (within Windows) and all looks well (including the reboot process) but when TIH is complete my machine looks like it did before I started the process (the full backup (complete image) was never restored. I tried restoring through a 'rescue' disk, but it won't recognize my SATA drives. What is going ono_O

    Thanks for your time!
     
  2. tI9user

    tI9user Registered Member

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    I have the same problem with the SATA drive recognition using a Restore disk. I'm trying to restore my laptop's original configuration using the Acronis partition backups which I took as soon as I got the machine. The Restore disk does not see the internal hard drives, regardless of whether I have selected IDE or ACHI for the compatibility mode in the BIOS.
     
  3. jmk94903

    jmk94903 Registered Member

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    You have both discovered what many others have found out in threads on this forum.

    The Linux environment of the Rescue CD (and the restore of the boot partition even if the restore is started in Windows) sometimes does not have the right drivers for the hardware on a new system. In this case, the SATA drivers are missing for your systems. There is no way to add drivers to the Rescue CD created in TI.

    That leaves several alternatives:

    1. Contact Acronis Tech Support for an ISO image of a Linux boot drive that has the necessary SATA drivers. Chat is the fastest way to contact Acronis.

    2. Install the TI 2009 Trial version, create a new Rescue CD and see if that sees all your drives. The 2009 Rescue CD will restore TI 11 backup images.

    3. Create a WinPE boot disk with the TI 11 plugin. This will use Windows drivers and allow addition of your SATA drivers if Vista doesn't have them already.

    4. Create a BartPE boot disk with the TI 11 plugin.

    Let us know what you decide and your progress.
     
  4. rustsatz

    rustsatz Registered Member

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    I resolved the issue by downloading the trial of TIH 2009, installing it and creating a rescue disk (instead of creating a rescue disk from TIH 11). Long story short, TIH 2009 has the SATA drivers... TIH 11 does not.

    However, that still doesn't address my issue of a failed 'restore' going through the Windows GUI. I am able to do an accurate 'restore' via the rescue disk.

    Hhhhmmmmm?!?!?!?!
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello rustsatz,

    Thank you for using Acronis True Image

    You can create a new backup image by means of the trial version of Acronis True Image Home 2009 and recover it from Windows GUI. If the case of success you can purchase the Upgrade to Acronis True Image Home 2009 here

    Thank you.

    --
    Oleg Lee
     
  6. jmk94903

    jmk94903 Registered Member

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    Did you install the TI 2009 on the computer you are trying to restore or does that machine still have TI 11 installed. If it has TI 11, the reboot when you start the restore from Windows puts you into the TI 11 Linux without the drivers.

    If you want to restore from Windows, you will have to pay for the upgrade to TI 2009.
     
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