Req: NOD32 CeBIT 2006 presentation..

Discussion in 'NOD32 version 2 Forum' started by iNsuRRecTioN, Mar 21, 2006.

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  1. Marcos

    Marcos Eset Staff Account

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    What makes you assume so? Didn't you get a timely response from your local distributor or reseller? To my best knowledge, all tech inquiries are handled quickly at Eset.
     
  2. RejZoR

    RejZoR Lurker

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    Well i agree with insurrection... I asked on how to hide update popup in NOD32 and got no response (just few users but no one from eset). I'd get the answer on avast! or Kaspersky forums right away (even by tweaking on unofficial settings via registry if there is any).
    Also ignoring critics and recommendations is not really the way to do.
    Same goes for comparisons with other products. If you don't want to be compared with competition, fine. But sometimes this is the only the most obvious way to describe what certain program lacks.
    I'm not talking about topic "NOD32 missed this, KAV detected that" but simple features comparison posts when users ask for some feature that were used from other AV products (i certanly miss lots of stuff that i've seen in avast! in other AV products). I mean every critic even the worst one is good. Sure it doesn't look nice at first, but it's better in long term... At least if you treat it seriously and not with attitude "we're always right and you're not".
     
  3. ejr

    ejr Registered Member

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    I get excellent support in this forum. But if I need to go outside this forum...not so good. Just my $.02.
     
  4. Marcos

    Marcos Eset Staff Account

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    Please PM me who did you contact before that you didn't get a response in a reasonable time.
     
  5. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hey,

    tech inquiries is NOT all..

    This is one important thing.., but not all!

    And yes, as others already said, some of my tech inquiries aren't answered, too.

    But why I should now remember what kinds of requests or questions, etc. that was?

    They was important to me, but if no answer arrive (and that several times..), I simply switch, because its an open market and I don't see fit why I should ask and ask some tech inquiries again and again and get no answer and should still remain at and with this product or application..

    best regards,

    iNsuRRecTiON
     
  6. SSK

    SSK Registered Member

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    Please read the KAspersky forum carefully... A lot of questions about the slow Kaspersky support. One of the reasons that the Kaspersky forum opened was to have experienced users help people with problems :D
     
  7. Marcos

    Marcos Eset Staff Account

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    What else than tech inquiries do you mean in particular?

    If you want to complain, always support it by some facts so that we, from Eset, can react on it. It's easy to blame someone without providing enough facts and proofs.
     
  8. izi

    izi Registered Member

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    Just enable silent mode in NOD32 System Setup.

    izi
     
  9. ugly

    ugly Registered Member

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    WELL SAID !:thumb:
    ...not even CeBIT screenshots:ninja: ...I can't understand.:blink:
     
  10. n8chavez

    n8chavez Registered Member

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    So ESET does look at v3 threads!! And here I thought they were hiding in purpose. Maybe now that they're here, and they see that people are dissatisfied with NOD, maybe they can give us some info...but of course they won't.
     
  11. fosius

    fosius Registered Member

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    I must admit when I send e-mail to ESET support and they always replay me. The last time I wrote them (about spyware problems I had, you can find thread here on this forum "help needed") on Sunday and early Monday morning I got answer. And that day all samples were added to virus database...
     
  12. NOD32 user

    NOD32 user Registered Member

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    There are some screenshots from a CeBit presentation showing a Control Ceter among other things. It's a bit blurry, but if you squint just right you can read everything :)
    Can't remember off hand exactly where I saw them, but they're on the net :D
     
  13. rdsu

    rdsu Registered Member

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    I also have the opinion that the ESET team takes much more time to reply here, than for example on avast! forum.

    And sometimes we even not get any reply!

    This is a thing that should be improved, in my opinion...
     
  14. Durad

    Durad Registered Member

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    NOD32 is very simple and logical to use... I do not understand why people ask simple questions and why they do not spend a minute to find certain setting in software before asking for help...

    Its more difficult to register on this forum than to figure out how to disable update pop-ups..

    :thumb:
     
  15. gberns

    gberns Registered Member

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    I get really confused by some of the users in this forum.

    We buy and use a product because we think it does the job we need done. We obviously think it does the job well or we wouldn't be using it.

    Where does that give us the right to tell the publisher how to run its business? To say that we are "disrespected" if we are not told what is in the future? We didn;t pay for the future. We paid for the now.

    The publisher has the right to run its business as it sees fit If we don't like it we go else where. It the business suffers because of it, that its concern, not ours.

    But to bitch, bitch, bitch...that just gets tiresome to keep reading.
     
  16. Happy Bytes

    Happy Bytes Guest

    Hafta say it "annoys" me also. Software Development depends on many other things and you cannot only rely on your own things. There have to be sometimes changes made you would've never expected because other companies you are relying on do not finish their stuff. Of course you could release just "something" just to put something out but then it is only "something". You run with this behavior in trouble if something goes wrong.

    Basically there are 3 ways how you can bring a business successfuly down the drain:

    1. By gambling in Casinos instead of investing the money - that's the fastest
    2. With a lot womans you have to pay for - that's probably the most pleasant way to do it
    3. With promising things and timeframes to customers you cannot keep - that's the safest
     
  17. honeybunny

    honeybunny Suspended Member

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    I absolutely agree with HB :rolleyes: There are a lot of other companies, which push out their " Brandnew Software " and after this, they push out one Patch, another Patch and so on. So it is better to wait patiently for ESET's well cooked Cake :D

    Maybe the problem of some guys here is not the fact, that there's no newer Version. I think the main problem is, that there is no Info about an timeline. And, that there is no Information about the including Components of the coming V 3.

    Here ESET could give a little more Feedback ;)
     
    Last edited: Mar 23, 2006
  18. Marcos

    Marcos Eset Staff Account

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    V3 is being cooked in the development department, I've seen it only once so far so don't expect us, from support, to post any screenshots or info here.
     
  19. mata7

    mata7 Registered Member

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    i guess this is the end of this thread lol
     
  20. Happy Bytes

    Happy Bytes Guest

    As marcos said already: The purpose of the support is to support an already existing product. All other things related to information from upcoming products are out of our range. Both of us, Marcos and me having our primary work NOT IN POSTING HERE. This is a bonus what we give to our customers. Most times we post here during free time and/or if we have some time during work. I do not even work in the support department but i try to help where it goes into my profession and that's all malware related stuff BUT NOT MARKETING and new product features. So kindly accept this please.
     
  21. peewee

    peewee Registered Member

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    But uh... what cannot you see that the masses are desiring that you guys are to be predicting the future and reading it out to all of us here... That way they/we can al have it copy/pasted in case something is slightly different and we can have cheese with our wine/whine at that point!! I mean really... they ask only for ammunition with which to shoot you :cool:
     
  22. rdsu

    rdsu Registered Member

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    Happy Bytes, some users on this Topic didn't talking only about the v3.0, but also about the support on the forum that doesn't have nothing about Software Development...

    Happy Bytes and Marcos, why not make a stick Topic talking about that to avoid future Topics, like this one?

    If you already said this a few days ago, this kind of questions would not happen, or they would happen with lesser frequency... ;)
     
  23. iNsuRRecTioN

    iNsuRRecTioN Registered Member

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    Hey,

    it's simple..

    Interaction, exchanging with AV developers and coders.
    Long, extended and thorough prototype and beta testing..!
    Even support and help for unofficial things.. :thumb:

    For details and more, simply see e.g. the Kaspersky forum. :D

    To support..
    I ask the support at Eset by email due to an error message in NOD32 v.2 with an not active partition on my second hdd, several month ago..
    And support answers I should send them a copy of the mbr of my second hdd.
    I respond, how I should do that and whether Eset can supply me with an tool to do that, but then I get no answer from Eset anymore..! (I try to remail and reask but still no answer..) :mad:

    This is only one example among/from others, which I recall after deep thinking and bethink/think about it.. :rolleyes:

    You're shouldn't compare this here with worse examples.. :blink: o_O
    Should someone or some app compared with worse or with better examples?!
    You know it..

    Furthermore Avast offering an free AV software, Eset don't offer such one..
    But this is offtopic..

    No, you're absolutely wrong! :ouch:

    Indeed we're paying for now AND future..
    It's an subscription for what we're paying, boy! :cautious:

    And so you have to kick off that firms and companies!
    If they can't get and deliver it on the time you grant them, then you have to seperate from such "bad" companies and seek for another.

    It cannot be true that you have to wait for such slow firms and thus cannot release or publish a new software.. :(

    And why you say just release something?
    At CeBIT you (Eset) said, that the new v3 of NOD32, what they had presents on CeBIT, should/could be named better v4 because of the huge amount of new features and improvements..
    So you lie at CeBIT or what is going on?! :cautious: :isay:

    Lol, now you answered it by yourself, now you know why I said the support is not that good like others..
    So without your "free time" postings here and so on, Eset will have no good support, because just email and phone..
    This forum is inofficial and you don't get paid for this.
    Eset have to change this, or don't they know that this is very important?! o_O :blink:

    best regards,

    iNsuRRecTiON
     
  24. Marcos

    Marcos Eset Staff Account

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    Huh, this really discourages me. Spending 12 hours a day (1-2 during weekends) intermittently reading posts and responding to them in my free time... Well, someone may called it not good support.

    Re. the inquiry concerning MBR, we haven't received such an inquiry at support[at]eset.com for a long time. Even if we received it in the past, I can guarantee it was handled ASAP.
     
  25. ronjor

    ronjor Global Moderator

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    Post removed. Let's avoid personal attacks on these forums.
     
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