Reporting False Positives with WSA

Discussion in 'Prevx Releases' started by PrevxHelp, Dec 19, 2011.

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  1. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
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    Location:
    USA/UK
    Hi all,
    There have been a few threads about this on here - to clarify, the best place to submit false positives or false negatives is directly to:

    http://www.webroot.com/En_US/support-wsa-products.html or Direct link to Submit a Support Ticket http://www.webrootanywhere.com/support

    You can paste in the relevant lines from a scan log directly to get the fastest response - we shouldn't need a copy of the file as we should know enough about it centrally already. If you do wish to upload a file directly, you can use this form:

    http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx

    Thanks for the help! :)
     
    Last edited: Mar 27, 2014
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