Renewing licence: problems Dutch reseller Spicylemon

Discussion in 'NOD32 version 2 Forum' started by FanJ, Feb 8, 2010.

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  1. FanJ

    FanJ Updates Team

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    Hello ESET,

    I am having at the moment problems with renewing of my licence at the Dutch reseller Spicylemon ( hxxp://www.spicylemon.nl , replace hxxp with the obvious right one).
    My licence of NOD32 is expiring in a few days, so I need a new one.
    But when I fill in my current username and password in the form at the Spicylemon site, that site tells me that I cannot renew with those username and password; see screenshot which is of course in Dutch. That looks to me very strange..... I have made sure that I did copy and paste the right ones.

    So, I need your help, ESET !

    Thanks in advance !
     

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  2. FanJ

    FanJ Updates Team

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    Sorry folks, but I give the thread a bump ....
    I have been a NOD32 user from before the time this board was started at all.

    I do hope that the issue is not related to
    https://www.wilderssecurity.com/showthread.php?t=262903
    in which I tried to discuss this exact issue with agoretsky but maybe we didn't understand eachother.
     
  3. Brambb

    Brambb Registered Member

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    I suggest sending a e-mail to support@nod32.nl explaining you get a error when trying to renew your license. I'm sure they will help out with the situation.
     
  4. FanJ

    FanJ Updates Team

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    Thanks Brambb (bedankt Brambb) !

    I have sent them an email. Sofar only an automatic responce.

    It seems so strange to me that I can get my daily definition updates with my username and password, but I cannot renew my licence using that same username and password. Very strange o_O
     
  5. siljaline

    siljaline Former Poster

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    Bon chance Mon Ami ;) aka Good luck, my Friend.
     
  6. FanJ

    FanJ Updates Team

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    Thanks Randy ! :D
     
  7. FanJ

    FanJ Updates Team

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    Well, it looks like it has been fixed :)

    I had contact with NOD32 NL / Spicylemon. They fixed something for me.
    I bought a renewed licence today (well, actually yesterday here in The Netherlands). I just put my new username and password in my NOD32, and I was able to update my definitions. So all seems to be fine. One happy user here :D
    Thanks to all here and behind the scenes !! :thumb:
     
    Last edited: Feb 10, 2010
  8. siljaline

    siljaline Former Poster

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    :thumb: :thumb:
     
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