I am not sure if my issue is the same as Biggerbytes posting. Anyway... My 2 year old license had run out while I was out of state. I renewed said license and was given both a new user name and password (I could not find my original password). When I applied them everything went fine in my updating at the time. But I was noticing no new virus signiture updates in the days to come and so I decided to apply the new name and password again. The problem is it is not taking and my virus signiture is stuck at 3165. I run the paid Online Armor firewall and I have had no issues with updating prior to this. In the firewall it is recognized as outbound. Should this be changed to In/Out in order to receive updates? Also, if ESET gave me a new password and user name and it worked with my renewel update what must I do to make sure it is applied permenantly in NOD32 to remember? When I clicked on Update it still contained the old. Thanks.