Renewed Failure of Automatic Updates

Thanks for the posting jayt. This reminded me to look again at the Updates Forum her on Wilders to find that Randy Bell had kindly posted notice of yet another update - again not downloaded automatically. So again the cumbersome and tiresome process described by jayt.

Has AVG no shame?

 

I finally received the 2489 update for the Anti-Spyware engine just now - makes a huge difference in detection rates in my samples.

 

I suppose the huge difference would be a surge in detection rates instead of a deterioration.

 

What did you expect?

 

Add me to the list.Paid version,no updates since April 10.Manually downloaded updates today.5 minutes later I got the message Auto update downloaded successfully.It was the same exact update I just downloaded manually.I haven't had this problem til now.Guess this plague is spreading.

 

Since my last post on this, receiving auto updates again.Knock on wood!

 

Same here blueoysterdvp!

 

Yesterday (Monday April 16) automatic updating appeared to resume, but a few minutes ago, I tried manually updating. This was because today's signatures had been posted on the Ewido web site.

Again the manual update just hung, so another download from http://www.ewido.net/en/download/updates/, close AVG AntiSpyware 7.5, install the full database of updates, restart AVG and then click on update.

I think I was misled when I was persuaded to buy a 'lifetime' licence for this software!

 

Hi, Green Giant: I have my full ears. I do understand your situation. Are you willing to say a bit about your "misled" experience ? Perhaps I can share some or whole of your grief and grievance. After all, this is the SUPPORT forum, official one too.

 

When Ewido, Germany owned and administered what is now called AVG AntiSpyware 7.5, any problems were answered and dealt with quickly. Now under new ownership, the problem of the software not updating automatically seems intractable.

 

Welcome back to the update plague! To be continued.

 

Not only this, but now I find Ewido's support to be lack-lustre. Though I don't send many messages to Ewido's support team (because I am a Grisoft customer), the one virus submission I did send was never replied to. This is in total contrast to the prompt support that is offered by Grisoft on this matter.

 

Is today another one of those special manual update freeze-auto update arriving late days?

 

I rarely have a problem with there update.This is a paid version.But today it did freeze when trying to update.Had to shut "down and restart" then it updated just fine.

showing 759,688 right now april 25

 

May 1 , no updates yet , last time was yesterday at 6 pm , signatures 765,665 since nothing, and the ewido site is down , Is it the same for you ?

 

765,665 is the correct number.

Gerard

 

And now: 766,571

 

765,665 here.Last update 4-30-2007.Still waiting for 5-1-2007.

 

And of course after I post the update comes through,766,571.Yesterday though I wasn't that lucky.

 

766,571 for me too now but i had to update manually on the ewido site.. , it seems the site is workin now but still doesn't make the automatic updates..

 

This software decided to update today. It hasn't completed an update since April 13th. Wonder if some server work has been started?

 

I'm wondering if the server program could be related to geographical location? I have had no major problems with signature updates with the paid version. West Coast Canada.

http://img.photobucket.com/albums/v479/pairofhearts/sshot-1-2.gif

 

Today I received updates by using the update option and not downloading them manually. The last time this happened was April 11-2007. Maybe theirs hope yet.

 

Latest signature updates (automatic) is 775.418 May 5/07.