Renewal problem

Discussion in 'NOD32 version 2 Forum' started by MichaelJH, Jun 21, 2006.

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  1. MichaelJH

    MichaelJH Registered Member

    Joined:
    May 20, 2005
    Posts:
    27
    Location:
    California, USA
    Purchased on the US website, no problem. But using the popup link, the 1 or 2 yr renewal buttons don't work. Frustrating.

    Emailed support request, but wondering if anyone has any idea what the problem is?

    (edit)
    The renewal links begin with:
    Javascript:_utmlinker followed by a url
    I copied the shortcut, pasted it in the Open box and got renewed (at least paid for it, and got a receipt). But I'm curious about "utmlinker". What is it, and why doesn't it work for XP sp2 in IE6? I have Sun Java and this is the first time a Javascript has failed.

    Thanks in advance, Mike
     
    Last edited: Jun 21, 2006
  2. MichaelJH

    MichaelJH Registered Member

    Joined:
    May 20, 2005
    Posts:
    27
    Location:
    California, USA
    I Googled "utmlinker"

    __utmLinker is a JavaScript function that is used when the links on your site require users to change root domain names - for example, from www.example.com to www.shoppingcart.com. For instructions on setting this up, please read How do I use Google Analytics to track a 3rd-party shopping cart?

    So, question answered, but why use something that isn't 100% reliable (my search confirmed that), and could delay or prevent a renewal?

    NOD32 is worth the hassle, and I can understand setting up a 3rd party store, but if my problem is not unique, the new store may be more of a burden than in house renewals.
     
  3. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I have notified our webmaster and will let you know as soon as I hear back.

    Regards,

    Aryeh Goretsky
     
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