Renewal period should start from last expiration date

Discussion in 'NOD32 version 2 Forum' started by DanHonemann, Jan 2, 2007.

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  1. DanHonemann

    DanHonemann Registered Member

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    I have two NOD32 licenses which were due to expire on 1/1/2007; I started getting messages reminding me of this fact a couple weeks earlier. Finally, on 12/25/2006, I bought a two year, two-license renewal from Eset. I expected this would give me two years from the date of my last license's expiration period--namely, until 1/1/2009. Instead, my new expiration date is two years from the date of my renewal purchase, or 12/25/2008.

    This is a small matter--merely a week--but I still feel it is an unfair practice and should be changed.

    Dan
     
  2. Bubba

    Bubba Updates Team

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    Hey Dan,

    In recent threads concerning this matter....most responses mentioned an e-mail to Eset support after ordering should fix it right up.

    License renewal - again
     
    Last edited: Jan 2, 2007
  3. DanHonemann

    DanHonemann Registered Member

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    Thanks, Bubba. I've just now emailed Eset support.

    Cheers,
    Dan
     
  4. Bubba

    Bubba Updates Team

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    You are Welcome Dan and good luck :thumb:
     
  5. huntnyc

    huntnyc Registered Member

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    Just renewed on new Years Day for two years and my expirey dae was set to 1/1/09 but a previous email 2 years ago had said that my expirey date was 1/8 rathern than 1/1. So i called Eset customer service and gave my usernames in the two conflicting emails and they adjusted my expirey date to 1/8/09. Good job Eset. Hope it works by email for you as well.

    Gary
     
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