Renewal of Nod32 licence

Discussion in 'NOD32 version 2 Forum' started by Hexamon, Jun 21, 2005.

Thread Status:
Not open for further replies.
  1. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
    Hi!

    My licence is expiring soon and would like to know is it possible to renew licence for 2 years or is it just for 1 year ?

    I bought my licence from nod32finland site (I think it eset's own website for skandinavian users) but now things seems to be little different than before, nod32 is giving me renewal link to nod32 mainsite and there isn't any info about how long is that renewal period. Any help would be nice. I have send emails to both sales addresses (for eurosecure and nod32) but no answers yet.
     
  2. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,790
    Location:
    Texas
    Hexamon

    Send an email to sales at nod32.com with this question. :)
     
  3. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
    I have send already couple e-mails inquiring info. E-mails where I send were sales@nod32.com and sales@eurosecure.com, last one is where I bought my original licence. Expiring date is closing fast (27.6.05), I really hope that I can renew my licence before that... hopefully for 2 years or more. :doubt:
     
  4. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,790
    Location:
    Texas
    You haven't heard from sales at nod32.com? If not, send it again.
     
  5. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
    Yes, no info coming from them. Have now send 2 emails again. And just wait now...
     
  6. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,790
    Location:
    Texas
  7. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
    Yes I did notice that too :), too bad they don't have link for renew in webshop (you have to contact them for that).
     
  8. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
  9. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,790
    Location:
    Texas
    I sent an email myself to see if we can't get some help.
     
  10. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,790
    Location:
    Texas
    Hexamon

    I talked to Eset in California. They told me they are on limited staff at this time.
    They do offer two year renewal licenses but that info is not on the site.
    She told me they are behind on their emails and advised you should call if at all possible.
    Best I can do.

    Eset Software
    1172 Orange Ave
    Coronado
    California, 92118
    U.S.A.

    Phone
    (619) 437-7037
     
  11. msanto

    msanto Registered Member

    Joined:
    Aug 12, 2004
    Posts:
    214
    I managed the renew my license for 2 years, through a 3rd party. 'Course, I did have some issues, in that I renewed a couple of months early and that amount was truncated. I emailed ESet and they fixed it, so if you go this route make sure the reseller knows your original expiration date.

    Anyway, if you type "NOD32 reseller" into Google you'll find a bunch of 3rd party resellers.
     
  12. Jaws

    Jaws Registered Member

    Joined:
    Apr 4, 2005
    Posts:
    210
    It obviously takes a long time. I've been waiting 8 days for a response from sales. I'll be reconsidering a renewal of nod32 in the future.
     
    Last edited: Jun 25, 2005
  13. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
    Thanks for info ronjor. Which reseller is good if I can't renew my licence from eset itself, any suggestions ? I did send my first email in 18.6.2005 and now have send about 10 emails in both sales addresses. I have couple days left, still :)
     
  14. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,790
    Location:
    Texas
    Check your pm's.
     
  15. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    You should be able to use any reseller near you - I'd suggest looking for one geographically close to you first before expanding the search to any reseller in the same country/continent.

    Any reseller should request from you:

    a. your current AV-#######
    b. your expiration date.

    These are entered into the Eset registration system to match up the expiration dates.

    regards

    Greg
     
  16. Hexamon

    Hexamon Registered Member

    Joined:
    Sep 24, 2002
    Posts:
    33
    Hi!

    Thanks for anyone who have helped me. I have renewed my licence through nod32-av for 2 years. Funny thing is that eurosecure answered to my inquiries and they have 3 year renewal periods :D maybe I should have waited little longer for my renew. Maybe I will buy second licence ;)
     
  17. mrtwolman

    mrtwolman Eset Staff Account

    Joined:
    Dec 5, 2002
    Posts:
    613
    No problem at all...
     
  18. tazdevl

    tazdevl Registered Member

    Joined:
    May 17, 2004
    Posts:
    837
    Location:
    AZ, USA
    Time for me to renew. Bit disappointed though, clicked on the reminder URL and I didn't receive any kind of discount. Not the best strategy to ensure customers renew their subscription.
     
Thread Status:
Not open for further replies.