renewal e-mail ?

Discussion in 'ESET Smart Security' started by grizz, Nov 7, 2008.

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  1. grizz

    grizz Registered Member

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    Location:
    UK
    ok i've had the same e-mail about eset smart security 4 or 5 times the last week or so asking me to renew as it will expire next week.

    Product: 1x ESET Smart Security Home Edition - 2 User, 1 Year Standard Renewal License
    Expiring Username: 7/31/2009
    Expiring Date: 2008-11-12

    why am i getting mails now when it shouldn't expire until 2009 even the prog says 2009, is this mail genuine.
    at the time of purchase the licence was for 2 years not 1 that the mail says.
    why is there a difference in the dates and will i find myself without updates next week :eek:
     
  2. Marcos

    Marcos Eset Staff Account

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    We don't email customers at all, but some distributors do when a client's license is due. Please contact the distributor you purchased your license from, maybe they have a wrong year in their database. A correct expiry date is shown in the Protection status window.

     
  3. PaulB2005

    PaulB2005 Registered Member

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    What if you buy directly from the ESET UK website? I, and all my clients who I've installed NOD32 for, get emails for each renewal after buying from the ESET UK website...... What have i mis-understood here?
     
  4. NOD32 user

    NOD32 user Registered Member

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    ESET UK is ESET's UK Distributor?

    That's how it is here...

    Cheers :)
     
  5. PaulB2005

    PaulB2005 Registered Member

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    Apr 19, 2005
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    AH i see. I think i had a daft moment and was confussed by who the "we" is in

    But i see now....
     
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