Renew from another country?

Discussion in 'ESET NOD32 Antivirus' started by vindikation, Nov 8, 2011.

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  1. vindikation

    vindikation Registered Member

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    I was in Taiwan 2 years ago and bought and activated NOD32, now I'm back in the USA and my license expires in 1 week and it says it can't find me with my User Name and password.

    I sent the online form for Home Customer Service, but got no reply.

    Any idea on how I can renew instead of buying the software all over again?

    thanks
     
  2. SweX

    SweX Registered Member

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    6,429
    Hello.

    Did you buy your license online or in a retail store ?
     
  3. vindikation

    vindikation Registered Member

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    I bought the program at a store in Taiwan, but I registered it over the internet when I was in Taiwan. It has the email confirmation and login stuff as:

    Dear Sir/Madam,

    Thank you for using ESET NOD32!
    Here is your User Name : XXXXXXXXXXX
    Here is your password: XXXXXXXXXXX
    Expiry Date(dd/mm/yyyy): XX/Nov/2011


    請參閱以下網址下載及安裝ESET NOD32 http://www.nod32tw.com/buyerguide/#install
    如果你想多些了解ESET NOD32請參閱 http://www.nod32tw.com
    以下是ESET NOD32與其他防毒軟件之比較 http://www.nod32tw.com/compare
    如要選購ESET NOD32請參閱以下網址 http://www.nod32tw.com/purchase
    如有任何問題,請於辦公時間 星期一至星期五上午九時至下午六時 ( 星期六及公眾假期除外 ) 致電 886 (02) 7718-3759
    或電郵至 support@nod32tw.com


    But I don't really speak Chinese so this doesn't really help too much.

    Am I basically screwed and can't renew a Taiwan license in the USA?

    Thanks
     
  4. vindikation

    vindikation Registered Member

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    Hmmm my guess is I need to renew from the Taiwan webpage?

    http://www.eset.com.tw/download/register/

    I can't read the page and doing the Bablefish translation doesn't work out so well.

    It's not a huge deal to buy the license in the USA for $9 more for 2 years, I was just curious to see if it is possible to do it?

    thanks
     
  5. Marcos

    Marcos Eset Staff Account

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    Perhaps the best course of action would be contacting the Taiwan sales and ask them to transfer your license to ESET, LLC so that you can renew from them. Or contact the sales dep. at ESET, LLC who should be able to do it for you.
     
  6. vindikation

    vindikation Registered Member

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    Nov 15, 2008
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    Thanks how do I contact the sales department at ESET LLC?

    I filled out the Online Home Customer Service, but no one has replied to me in 2 days. I just emailed Taiwan's support email
    : support@nod32tw.com to see if they can transfer it to the USA

    Thanks!
     
    Last edited: Nov 9, 2011
  7. vindikation

    vindikation Registered Member

    Joined:
    Nov 15, 2008
    Posts:
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    I got some feedback from Singapore (via Taiwan email) but now my email address isn't working on the Singaporean webpage link to renew (no problem to log in and check my current license though). A lot of problems and hassel for the $9 renewal discount. Too bad there isn't just a global database of usernames and not names locked into specific countries, but that's the global economy I guess.

    I'll probably just purchase the new product from the USA webpage and lose out on the $9 discount, oh well.

    Thanks for the help.
     
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